Performance targets from the Portfolio Budget Statements 2016-17

Whilst the majority of the Agency’s performance measures are sourced from the annual work program published in its 2016-17 Corporate Plan, others are determined by the Health Minister. The table below highlights the attainment of the Agency’s purpose by outcomes achieved across the six 2016-17 performance targets set by the Minister in the Health Portfolio Budget Statements (PBS), published in the 2016 Budget.

PBS-stated objective Performance criteria 2016-17 target Achieved Outcome

Building foundations for better health outcomes through improved governance, and management and delivery of national digital health services.

Development of, and delivery on, the National Digital Health Strategy.

Development of, and delivery on, the COAG Health Council (CHC) agreed National Digital Health Work Program for 2016-17 and 2017-18.

Yes

The 2016-17 work program was approved by the CHC on 7 October 2016, and the 2017-18 work program was approved on 24 March 2017.

AHMAC endorsed the National Digital Health Strategy at its 2 June 2017 meeting. AHMAC also endorsed the Australian Digital Health Agency Forward Work Plan 2018-2022 and supporting budget which are aligned to the National Digital Health Strategy.

AHMAC also agreed to recommend submission of the National Digital Health Strategy and Australian Digital Health Agency Forward Work Plan 2018-22 for approval by the CHC at its first meeting in the 2017-18 reporting period (4 August 2017). The Strategy was subsequently approved by the CHC at this meeting.

Promoting and facilitating user communication, engagement and collaboration through open innovation.

Active communication, consultation, engagement, and collaboration with consumers, health care providers and the health industry in relation to digital health.

Undertake an independently administered targeted survey of consumers, health care providers and the health industry by 30 June 2017 to provide baseline data for future comparison.

Yes

From October 2016 to February 2017, the Agency led the extensive ‘Your health. Your say’ consultation process. More than 3,000 people attended over 100 forums, workshops, webcasts and town hall meetings held across Australia, and over 1,000 submissions and survey responses were provided by Australian consumers, carers, healthcare providers, community groups, professional bodies and many other key health stakeholders.

Of the survey responses received, 54% came from members of the general public, 31% from healthcare providers, and 15% from the industry, science, and technology sector. These inputs have been used to inform all elements of the National Digital Health Strategy.

Acceptance and use of the national digital healthcare system by consumers, health care providers and health industry.

Undertake an independently administered targeted survey of consumers, health care providers and the health industry by 30 June 2017 to provide baseline data for future comparison.

Yes

As above.

Delivery of communication and education campaigns for consumers and health care providers about the national digital healthcare system to increase uptake and use, including information about security and privacy.

Educational program data used to establish a baseline to measure an increase in use of national digital healthcare systems.

Yes

The Agency, with the support of Clinical Reference Leads, has provided regular education and training to healthcare providers and consumers, often in collaboration with the Primary Health Networks, peak bodies and professional groups.

From January to June 2017, the Agency provided face-to-face training to approximately:

  • 1200 healthcare providers,
  • 100 Primary Health Network staff, and
  • 100 consumers.

This face-to-face contact was complemented with a series of webinars and a range of eLearning programs.

Operating an effective and secure digital healthcare system.

Operation of a secure national digital healthcare system.

The national digital healthcare system complies with Australian Government cyber security policies, practices and legislation, with intelligence about cyber threats used to continually refine security approaches.

Yes

The Digital Health Cyber Security Centre provides a range of capabilities which support secure operation of national digital health systems, provide protection for Australian personal health information that is stored and transacted through the Australian Digital Health Agency, and facilitate improved cyber security awareness and maturity across the health ecosystem.

Information security policies and practices are implemented to improve alignment of national digital health systems and Agency processes with the Australian Government Information Security Manual.

Availability of the national digital healthcare system.

99% of the time (excluding planned outages).

Yes

The My Health Record system availability rate exceeded 99% during 2016-17 (excluding scheduled outages). Access by people to registration and view system functions achieved 99.63% availability in 2016-17.