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Problem Manager

EL1 ($122,716 - $139,959)
Technology Services Division > Info/Comm Tech (ICT)
Brisbane, Canberra, Sydney

Closing - 27 Jan 2022
Graphic: calendar

Division Overview

Technology services – responsible for the operation of high quality, trusted, reliable and secure national digital health infrastructure and health support systems.

Primary Purpose of Division

The EL1 Problem Manager is accountable to perform complex work under broad direction for the ongoing provision of day-to-day problem coordination, triage and action involving the Agency’s digital health products and services.

The Problem Manager will lead the Problem Management team and support them to perform their work and make decisions within their area of responsibilities and may be included in a 24/7 on call roster to provide emergency problem response. They will have considerable stakeholder contact in relation to complex, difficult and sensitive problems and will be required to exercise both initiative and judgment in the interpretation and application of the relevant Agency policies, practices and procedures.

Essential Requirements

Ability to obtain and maintain a Baseline security clearance with the ability to obtain and maintain a higher clearance if required by the Agency

Ability to obtain and maintain national police check.

Australian Citizenship is a condition of eligibility.

Qualifications

ITIL 4 Certification desirable

ITIL 3 Certification required

Tertiary Qualifications in Information Technology desirable

Download the Position Description (PDF, 206.5 KB)

Privacy and personal information

We will handle any personal information that you submit as part of a job application in accordance with the Privacy Act 1988. This includes your resume and any other personal information that you submit to us via our website or by post, email, telephone or in person.

We may also collect personal information about you from your nominated referee(s). We will only use the personal information collected in order to consider and facilitate your application for employment. If your application is not successful, we may keep your personal information on file and may use it to contact you about other employment opportunities that may be of interest to you.

If you wish to access or seek correction of the information that we hold about you, or you do not want us to keep your application on file, please contact [email protected]. For more information on the ways we handle your personal information, how you can access and seek correction of the information, how privacy complaints can be made and how we deal with such complaints, please see our Privacy Policy.

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Board members and executive team

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Initiatives and programs

What is digital health?

What is digital health?

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