Set up NASH PKI Certificates in your Organisation

This step is required for:

  • Organisations who want to access the My Health Record system via conformant clinical software.
  • Organisations who want to use Secure Message Delivery (SMD).

'Once the Application to Request a National Authentication Service for Health Public Key Infrastructure Certificate for Healthcare Provider Organisations form (available from the Registration section) has been submitted to the Department of Human Services (DHS), the Organisation's Responsible Officer (RO) will receive items in the mail from DHS.'

The items you should receive include:

  • A NASH PKI Certificate for Healthcare Provider Organisations (on a CD)
  • A Personal Identification Code (PIC) for the NASH PKI Certificate (received separately)
  • Instructions on how to install the NASH PKI Certificate. It is recommended you contact your software vendor for guidance.

If you have any issues please call the DHS eBusiness Service Centre on 1800 700 199..

This step is required for:

Organisations whose healthcare providers will access the My Health Record system via the National Provider Portal (read-only via internet browser).

After successfully applying for the NASH PKI Certificate for Individual Healthcare Providers, the following will be sent from the Department of Human Services, to the healthcare provider's preferred address in the HI Service. The address will be an address that either the provider nominated, or the Australian Health Practitioner Regulation Agency (AHPRA) provided to the HI Service.

The items they will receive are:

  • NASH PKI Certificate for Healthcare Provider Individuals (either on USB or smartcard)
  • Installation CD
  • Personal Identification Code (PIC) – received separately a day later.

You can then follow the NASH Individual PKI Certificate installation guidance available on the Department of Human Services website.

If you have any issues please call the Human Services eBusiness Service Centre on: 1800 700 199.

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