Set up the My Health Record system

This step is required for:

  • Organisations who want to access the My Health Record system.

Prerequisites for setting up the My Health Record system.

Before completing this step, your organisation should already have:

You now need to:

Once you have completed all the set-up steps, you can start using the My Health Record system in your clinical software. To verify your software is working correctly in the My Health Record system, it is not currently possible to connect your software to a test environment - your clinical software is connected to the live environment i.e. for real data and for live patients.

There are however a number of resources to support you:

Step 1Software Demonstrations - these teach you how the digital health features in your clinical software work

Step 2Training Environment - in which you can use a simulated version of the My Health Record system using your clinical software and test patient data, to teach your clinicians how to use it.

Step 3 Your Primary Health Network (PHN) can also offer your organisation support and training in how to use the My Health Record system in your software.

Step 4 Your software vendor will have a number of training guides and resources available to support use.

Step 5 An approach used by some practices to verify that the My Health Record system is working, is to access the My Health Record of a clinician or staff member in your organisation, who is also a patient, and for a GP to create and upload a Shared Health Summary (or an Event Summary) to that patient's My Health Record (please note you will need to obtain the patient's agreement to upload a Shared Health Summary and any access to a patient's My Health Record should be done in a proper consultation).

Updates to the My Health Record system

New features will be added to the My Health Record system over time. This means that future upgrades of your clinical software may include additional My Health Record system functionality. Not all clinical software vendors may choose to include all functionality. The Agency keeps a record of the software products on the market which have particular digital health functionality – Software Products Using Digital Health. For more information contact your software vendor.

Before your healthcare providers can access the National Provider Portal on behalf of your organisation, your Organisation Maintenance Officer (OMO) needs to establish authorization links between your healthcare providers' HPI-Is and your organisation's HPI-O(s).

This authorises your healthcare providers to access the National Provider Portal on behalf of your organisation(s) and can be done via:

Healthcare Professional Online Services. See step 9 of the HPOS Quick Reference Guide for guidance.

ORCalling the My Health Record system enquiry line on 1800 723 471.

ORSubmitting the form 'Application to establish list of authorised healthcare provider individuals'.

Accessing the National Provider Portal

The National Provider Portal can be accessed online via www.myhealthrecord.gov.au.
Note: It is not possible to contribute information through the National Provider Portal.

To use the National Provider Portal your healthcare provider will need to have a NASH PKI Certificate for Individual Healthcare Providers. They will need their Personal Identification Code, and will need to select the healthcare organisation they are representing upon log-in (your HPI-O).

To search for an individual's My Health Record in the Provider Portal they will need to enter their:

Step 1DOB

Step 2First name

Step 3Surname

Step 4Sex

Step 5IHI or Medicare Number

Further information on using the National Provider Portal is available on the My Health Record system website in the Provider Portal factsheet.

A contracted service provider (CSP) is an organisation that can act on behalf of a healthcare provider organisation e.g. an organisation offering cloud (web) based services. A CSP can access the HI Service and the My Health Record system on behalf of a healthcare provider organisation when providing IT services to communicate or manage health information. For more information about CSPs and setting them up for the My Health Record system, refer to the Department of Human Services Healthcare Identifiers Service webpage.

More Information