Provide Assisted Registration

Assisted Registration as the simplest way to register your patients for a My Health Record, in your own organisation, using your existing software.

Patients can be registered by staff at your practice front desk or by a clinician during a consultation – whichever works best for your organisation and your patients.

If the patient has visited your practice three times or more, they only need to provide their Medicare or DVA card, and they can be registered on the spot. A new patient could use a Driver's License, or other ID, as additional proof of identity.

Each software vendor has their own 'look and feel' for how to go about assisting patients to register for a My Health Record in their system, but the process is the same regardless of the software used.

Legislative changes around Assisted Registration

The requirements for providing assisted registration changed on 18 December 2015 so that organisations no longer need to retain assisted registration forms, however:

  • organisations are still required to provide an individual with the Essential Information prior to helping them to register for the My Health Record system;
  • organisations are still required to obtain an individual's consent to register with the My Health Record system and the individual's consent to healthcare providers uploading documents to their record;
  • organisations can choose to provide individuals with the application form to complete in order to collect the necessary information from the individual, however this is optional and should be securely destroyed when no longer needed to be kept by the organisation's record keeping requirements; and
  • if an organisation chooses to use the application form, the organisation is not required to send the form to the My Health Record System Operator.

Requirements for Assisted Registration

To offer Assisted Registration your organisation must:

  • be registered to participate in the My Health Record system;
  • use clinical software which has Assisted Registration functionality (see software products using digital health or install the standalone Assisted Registration Tool (more information on the My Health Record website);
  • update its My Health Record system policy to cover Assisted Registration practices as required under the My Health Records Rule 2016 (paragraph 42(4)(f));
  • have internet connectivity.

Please note: Software vendors are in the process of making any required changes to the assisted registration process in their software. The demonstrations below have not yet been updated to reflect these changes.

Updated: Monday 17 July 2017


Click on the demonstration button below to see how to register a patient for a My Health Record: