Error: Unverified account

1. Sign in to myGov

   Visit my.gov.au and sign in using your username and password or Digital ID.

2. Unlink My Health Record

   Select View and link services from your myGov home page.

   

   Select Unlink next to My Health Record.

   

   Select Confirm.

   

3. Relink My Health Record

   Return to View and link services on your myGov home page.

   

   Select Link next to My Health Record.

   

4. Verify your identity

   My Health Record uses details from Medicare to verify your identity. Linking to My Health Record is easier if you've already linked Medicare to myGov. If Medicare is linked, it will be listed under Linked services.

   If Medicare is already linked to your myGov account

   If you’ve already linked Medicare to myGov, we’ll use your Medicare details to verify you.

   Note: If Medicare is already linked to your myGov account and you’re still having trouble linking to My Health Record, unlink the My Health Record service then link it again. Alternatively, call the My Health Record helpline on 1800 723 471 and speak with a representative to verify your identity.

   If Medicare is NOT linked to your myGov account

   You'll be asked how you want to link My Health Record. You can choose to use your Medicare record or an access code, if you have one. Follow the prompts to continue.

   You'll need your Medicare card number and to answer some questions specific to you.

   You'll need to answer the questions correctly to pass the identity check. If you don’t know the answer to a question, you can skip that question and try the next one.

   If you prefer to speak to someone to verify your identity, call the My Health Record helpline on 1800 723 471.

   

5. Finish linking

   Follow the prompts and select Finish linking to complete linking My Health Record to myGov.

   

6. Log in to the 1800MEDICARE app

   Open the 1800MEDICARE app, select Log in and follow the prompts to get started.