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Getting a My Health Record without Medicare or DVA benefits

If you're not eligible for Medicare or Department of Veteran's Affairs (DVA) benefits, you can get proof of your vaccinations and see other important health information through My Health Record.

Helpful resources

View your record using an app

If you have a My Health Record and are set up for online access, you have the option of using a mobile app. Mobile apps are a secure and simple way to access your details.

Learn more about accessing your record via a mobile app.

Set up your record using Medicare details

If you have a Medicare card, you can set up your record online.

Learn how to set up and access your record online.

3 steps to get a My Health Record

Below is a summary of what you need to do. Click each link for more detail.

1. Apply for an individual healthcare identifier (IHI) from Services Australia, if you don't already have one.

You can do this online.

An individual healthcare identifier (IHI) is a number that identifies you for healthcare purposes and My Health Record.

The quickest way to get an IHI is online using the IHI service through your myGov account.

If you don’t have a myGov account, it’s easy to create one.

Once you have your IHI, you can:

  • get proof of vaccination through the Individual Healthcare Identifier service in myGov. Find out how to get proof of vaccination.
  • register for a My Health Record so you can get proof of vaccination and see other important health information in your record. See step 2 below.

2. Register for a My Health Record, once you have your IHI.

Due to COVID-19, we are receiving a high number of application forms, so processing times are longer. We can’t currently provide indicative timeframes, but will send you a letter when we have processed your registration.

You must print and post the registration form and certified copies of identity documents. You cannot register for your My Health Record online or by telephone.

1. Complete a registration form

If registering for yourself, print and complete the Register for a My Health Record (PDF, 443.92 KB) form.

Complete all questions on the form.

  • Question 6: Write your IHI number provided by Services Australia.
  • Question 7: Write your address as recorded with Services Australia for your IHI.
  • Question 9: If you want to see details of your COVID-19 vaccination, check the last box.
      Details of vaccines administered to you, which are sourced from the AIR

Sign and date the form on page 4.

Identity documents
You will need to provide 100 points of identification when you submit the form. Copies of your identity documents must be certified. The form provides details about what documents you can provide and who can certify them.

If any of these documents are not in English, you need to provide certified copies of both the

  • original document and
  • the English translation of the document.

Copies of foreign language documents without an English translation cannot be processed.

If you need help with the form, call the Helpline on 
1800 723 471 (option 1).

2. Send the completed signed form and certified copies of identity documents to:

My Health Record
GPO Box 9942
Sydney NSW 2000

3. Once your application has been processed, you will receive a letter with your Identity Verification Code. You need this code to view your record.  

3. Link your My Health Record in myGov.

This takes about 15 minutes online. Before you can do this, you must complete both steps above and have your Identity Verification Code from step 2.

There are some additional steps you need to do online before you can view your My Health Record. This helps protect your sensitive health information.

You will need your:

  • Identity Verification Code and
  • individual healthcare identifier (IHI).
  1. Sign into your myGov account at https://my.gov.au/
  2. From the Link a service list, scroll to see My Health Record. Select the Link button for My Health Record.
  3. You will be taken to this web page. Select the Continue on to My Health Record button.
    'Access your record online' screenshot
  4. Before you can access your My Health Record, you need to verify your identity using your Identity Verification Code.
    Select Use my access code and then click Get Started.
    'Verify your identity to access My Health Record' screenshot
  5. Enter your Identity Verification Code, family name and date of birth, IHI number and click Next.
    'Enter an Identify Verification Code or Personal Access Code' screenshot
    If all details are correct, you will see the Welcome message below.
    'Welcome' screenshot
  6. Click Next through the four pop-up messages.
  7. From the Welcome page, click on your name.
  8. From the menu, select Documents, and then Immunisation.
  9. You can view and download two types of documents using the buttons at the top of the page:
    • An immunisation history statement shows all your vaccinations recorded on the Australian Immunisation Register, including COVID-19 vaccinations.
    • A COVID-19 digital certificate shows only your COVID-19 vaccinations. You’ll be able to get your digital certificate after you’ve had all required doses of a vaccine approved for use in Australia.
Screenshot: view and download immunisation history statement or COVID-19 digital certificate

Check out our frequently asked questions on getting proof of your vaccination.