Getting a My Health Record without a Medicare or DVA card

An individual healthcare identifier (IHI) is a number that identifies you for healthcare purposes and My Health Record.

If you don’t already have an IHI, you need to complete a Request or update an Individual Healthcare Identifier form (MS003).

You will need to provide:

• one certified* document from the primary group of identification documents listed on the IHI form (such as a foreign passport)

or

• two certified* documents from the secondary group of documents.

* Find out how to get certified copies of your documents.

You will receive a letter from Services Australia with your individual healthcare identifier. This may take up to 10 business days.

Once you have received this, you can register for a My Health Record.

You must print and post the registration form and certified copies of identity documents. You cannot register for your My Health Record online or by telephone.

1. Complete a registration form

If registering for yourself, print and complete the Register for a My Health Record form.

You will need to provide 100 points of identification. Copies of your identity documents must be certified. The form provides details about what documents you can provide and who can certify them.

Complete all questions on the form.

• Question 6: Write your IHI number provided by Services Australia.
• Question 7: Write your address as recorded with Services Australia for your IHI.
• Question 9: If you want to see details of your COVID-19 vaccination, check the last box.
  ☒  Details of vaccines administered to you, which are sourced from the AIR

Sign and date the form on page 4.

If you need help with the form, call the Helpline on 
1800 723 471 (option 1).

2. Send the completed signed form and certified copies of identity documents to:

My Health Record
GPO Box 9942
Sydney NSW 2000

3. Once your application has been processed, you will receive a letter with your Identity Verification Code. You need this code to view your record.  

It may take up to 10 business days for your form to be processed.

1. Go to the myGov sign in page https://my.gov.au/
2. Select Create an account and follow the steps to register.

There are some additional steps you need to do online before you can view your My Health Record. This helps protect your sensitive health information.

You will need your:

• Identity Verification Code and
• individual healthcare identifier (IHI).

1. Sign into your myGov account at https://my.gov.au/
2. From the Link a service list, scroll to see My Health Record. Select the Link button for My Health Record.
3. You will be taken to this web page. Select the Continue on to My Health Record button.
   
4. Before you can access your My Health Record, you need to verify your identity using your Identity Verification Code.
   Select Use my access code and then click Get Started.
   
5. Enter your Identity Verification Code, family name and date of birth, IHI number and click Next.
   
   If all details are correct, you will see the Welcome message below.
   
6. Click Next through the four pop-up messages.
7. From the Welcome page, click on your name.
8. From the menu, select Documents, and then Immunisation.
   
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