Electronic prescriptions

A convenient alternative to paper prescriptions.

Getting started

For everyone
For healthcare providers

Quick tips

When you contact your doctor and pharmacy next, check that they are ready for electronic prescriptions and that your contact details are up to date.
If your pharmacy already has an app, check that you can use it for electronic prescriptions. That way you don't need to keep track of the SMS or emails.
Remember to name the contact details from the doctor or pharmacy as something easy to remember, so you can find the message easily when you need the medicine dispensed.

Before your next appointment

Check that your doctor can prescribe medicines via electronic prescriptions.
Check that your pharmacy can dispense medicines via electronic prescriptions and if they deliver medicines.
Ensure your address, email address and mobile number are up to date.

During your consultation

Ask for an electronic prescription instead of a paper prescription.
Your doctor will send you a unique QR barcode known as a 'token' via SMS or email to your mobile phone or computer.
You will get a separate token for each medicine you are prescribed.
Check that you have received your token before you finish the consultation.

Getting your medicine

At the pharmacy:

Your pharmacist will scan the token as a key to unlock the electronic prescription from an encrypted and secure electronic prescription delivery service.
Once you receive your medicine, you should delete the token that was used to get that medicine.
If you lose your token, you will need to ask your doctor to cancel the electronic prescription and issue a new one.
If your pharmacy does home delivery, you can forward your token to them instead of going into the pharmacy.

Storing repeat prescriptions

If you have repeats on your prescription, your pharmacy will send you a new token for your next repeat which you will need to give to the pharmacist when it is time to get your medicine.

Information for prescribers

If you are a prescriber, find out more.

Information for dispensers

If you are a dispenser, find out more.

What is an electronic prescription?

An electronic prescription is a digital version of a paper prescription. During your consultation, your healthcare provider can send your electronic prescription to you as an SMS or email.

What are the benefits?

All medicines can be prescribed using an electronic prescription. The message with a link to your electronic prescription is stored on your digital device, so you can access it whenever you’re ready - saving you time, streamlining the process and improving medicine safety.

Over 5.5 million original and repeat electronic prescriptions have been issued already.

- April 2021

How to get an electronic prescription

During your consultation your doctor will send your electronic prescription to you as an SMS or an email
You will then take it to your pharmacy or send it to them
If you have repeats, a new SMS or email will be sent to you when you get your medicine from the pharmacy

How to get your medicines

After your consultation and once you have received your electronic prescription, you will have two options to get your medicines.

Collecting your medicine in person

Take your electronic prescription to a pharmacy so it can be scanned

Getting your medicine delivered

For home delivery, forward the SMS or email to a pharmacy so they can scan it

Rolling out in 2021

A list of all your electronic prescriptions and repeats

A solution is being developed for people who want their electronic prescriptions consolidated in a list. This will remove the need to keep track of all the SMS or emails from your doctor or pharmacist.

How it will work

Visit a pharmacy to set up your list.
If your doctor needs to prescribe medicine, you can choose an electronic prescription and it will be automatically added to your list, unless you ask your doctor not to add it. You can still get an SMS or email as well.
Go to your pharmacy, forward the SMS or email to them or call them to validate your ID so that they can access your list and dispense your medicine.

Hear from healthcare providers about the benefits and learnings of electronic prescriptions

If needed, you can forward the SMS or email to a family member or carer so they can collect your medicine

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