Contact us
Resources and help
We're here to help with any questions you may have, or support you may need.
Australian Digital Health Agency
Contact form
Australian Digital Health Agency
Contact form
Interpreting service
Interpreting service
If you need an interpreter, call TIS National on 131 450.
For hearing or speech assistance, contact the National Relay Service or call 1300 555 727.
myGov enquiries
myGov enquiries
myGov helpdesk: 132 307 (option 1), available 7am - 10pm, Monday - Friday and 10am - 5pm, Saturday - Sunday in local Australian time zones.
Proof of COVID-19 vaccinations
Proof of COVID-19 vaccinations
The Australian Digital Health Agency cannot access, edit, or reproduce your COVID-19 vaccination information. All appropriate advice for accessing your vaccination history can be found on the Services Australia website. This includes guidance for accessing vaccination history online and paper, and also for Medicare and non-Medicare holders.
Visit our frequently asked questions page for more information. Please do not use the contact form (above) as it will delay your support.
My Health Record enquiries
My Health Record enquiries
Phone
My Health Record help line: 1800 723 471 (option 1), available 24 hours a day, 7 days a week.
Online
Complete the Australian Digital Health Agency Contact form above.
Write to us
My Health Record
GPO Box 9942
Sydney NSW 2001
Subpoenas or other court orders or applications
Subpoenas or other court orders or applications
Requests for data will be individually assessed and any disclosure will be limited to the minimum necessary to satisfy the request.
Please be aware that the Agency (as the System Operator for the purposes of the My Health Records Act 2012 (Cth) (the Act)), cannot be required to disclose health information (as defined in subsections 6(1) and 6FA of the Privacy Act 1988 (Cth)) included in a healthcare recipient’s My Health Record to a court or tribunal, except in the limited circumstances set out in subsections 69(1) and (2) of the Act.
Please be aware of these limitations before seeking your order or serving your subpoena on the Agency.
The Agency can be issued with a subpoena, warrant, notice to give or produce, summons or court order. Relevant officials can request information using the methods below.
How to request documents from the Agency
Direct any requests for the Agency to produce documents for service of applications, processes and other court orders to the following address:
The Proper Officer
Australian Digital Health Agency
GPO Box 9942
Canberra ACT 2601
We encourage you to also send a copy of the subpoena or court order by email to: [email protected]
Freedom of information enquiries
Freedom of information enquiries
Under freedom of information (FOI) you have the right, with limited exceptions, to access documents we hold. For FOI requests, please visit our Freedom of Information (FOI) page.
Mental health support
Mental health support
In case of emergency
If you are in an emergency, or at immediate risk of harm to yourself or others, please contact emergency services on Triple Zero (000).
Mental health support
Please contact any of the below organisations if you or someone you know needs immediate help.
- Beyond Blue provides free information and support to help you achieve your best possible mental health, whatever your age and wherever you live.
Phone: 1300 224 636, available 24 hours a day, 7 days a week - Lifeline Australia provides free compassionate support for people in crisis.
Phone: 131 114, available 24 hours a day, 7 days a week - Headspace provides free support and counselling to young people aged 12-25 years old, their family and friends.
Phone: 1800 650 890, available from 9am - 1am, 7 days a week - Kids Help Line provides free support and counselling to young people aged 5-25 years old, their family and friends.
Phone: 1800 551 800, available 24 hours a day, 7 days a week - Mensline Australia provides free phone and online counselling service for men with emotional health and relationship concerns.
Phone: 1300 789 978, available 24 hours a day, 7 days a week
For healthcare providers
For healthcare providers
My Health Record enquiries
Phone
My Health Record help line: 1800 723 471 (option 2), available 24 hours a day, 7 days a week.
Online
Complete the Australian Digital Health Agency Contact form above.
Healthcare Identifiers (HPI-Is, HPI-Os, IHIs)
Phone: 1300 361 457
Email: [email protected]
Contact the Healthcare Identifier Service enquiry line for help with:
- registering your organisation as a seed or network and getting a Healthcare Provider Identifier - Organisation (HPI-O)
- registering as an individual healthcare provider and getting a Healthcare Provider Identifier - Individual (HPI-I).
eBusiness Service Centre
Phone: 1800 700 199
Email: [email protected]
Contact the eBusiness Service Centre for help with:
- enquiries relating to Medicare and NASH PKI certificates
- installing your Medicare and/or NASH PKI certificates
- locating lost or forgotten passwords for PKI certificates and tokens.
Provider Digital Access (PRODA)
Phone: 1800 700 199
Health Professional Online Services (HPOS)
Phone: 132 150
Clinical software technical support
Contact your clinical software vendor for help with:
- clinical software technical support and trouble shooting (e.g. error messages)
- installing Medicare and NASH PKI certificates.
Australian Digital Health Agency
Phone: 1300 901 001, 8am - 5pm (AEST), Monday - Friday
Email: [email protected]
We offer a range of support services for:
- software developers interested in implementing digital health such as My Health Record, electronic prescribing and secure messaging
- requests for training regarding My Health Record
- using the My Health Record eLearning platform, clinical software simulators (on-demand training) and digital health collaborate spaces
- clinical terminology products (AMT and SNOMED)
- other digital health enquiries.
Australian Digital Health Agency
Media enquiries
Australian Digital Health Agency
Media enquiries
Email: [email protected]
Phone: 0428 772 421
Australian Digital Health Agency
General enquiries
Australian Digital Health Agency
General enquiries
Phone
Phone: 1300 901 001 - 8am to 5pm (AEST) Monday to Friday
Email: [email protected]
Online
Complete the Australian Digital Health Agency Contact form above.
Write to us
Australian Digital Health Agency
GPO Box 9942
Canberra ACT 2001
Australian Digital Health Agency
Office locations
Australian Digital Health Agency
Office locations
We have three physical offices located across Australia.
Write to us at
Australian Digital Health Agency
GPO Box 9942
Canberra ACT 2601
Sydney
Level 25, 175 Liverpool Street
Sydney NSW 2000 Australia
Phone: 1300 901 001 - 8am to 5pm (AEST) Monday to Friday
Brisbane
Level 17, 1 Eagle Street
Brisbane QLD 4000 Australia
Phone: 1300 901 001 - 8am to 5pm (AEST) Monday to Friday
Canberra
Scarborough House
Level 7, 1 Atlantic Street
Woden ACT 2606 Australia
Phone: 1300 901 001 - 8am to 5pm (AEST) Monday to Friday