Contact us

Australian Digital Health Agency

Contact form

Use this form to contact the Australian Digital Health Agency:

Contact us

Any personal information you provide to the Agency will be used by the Agency to assist us with responding to your enquiry. If we cannot resolve your enquiry, we may need to pass your information on to Services Australia or Department of Health. If you do not wish your enquiry to be transferred to another entity, please let us know. For more information on the ways the Agency handles your personal information, how you can access and seek correction of the information, how privacy complaints can be made and how the Agency deals with such complaints, please see the Agency privacy policy.

What type of user are you? (required)

Please select a service:

Please note: if you cannot see the clinical information you are expecting on your My Health Record, it is likely that it has not been uploaded by your healthcare provider. Please speak to your healthcare provider and ask them to upload your information. If your healthcare provider has uploaded your information but you cannot view it in your record, please contact the My Health Record Help line on 1800 723 471.

Please select a category:

Subject (required)

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Salutation

First name (required)

Last name (required)

Email (required)

Phone

Organisation name

Organisation type

Interpreting service

If you need an interpreter, call TIS National on 131 450.

For hearing or speech assistance, contact the National Relay Service or call 1300 555 727.

myGov enquiries

myGov helpdesk: 132 307 (option 1), available 7am - 10pm, Monday - Friday and 10am - 5pm, Saturday - Sunday in local Australian time zones.

Medicare enquiries

Medicare: 132 011, available 24 hours a day, 7 days a week.

Proof of COVID-19 vaccinations

The Australian Digital Health Agency cannot access, edit, or reproduce your COVID-19 vaccination information. All appropriate advice for accessing your vaccination history can be found on the Services Australia website. This includes guidance for accessing vaccination history online and paper, and also for Medicare and non-Medicare holders.

Visit our frequently asked questions page for more information. Please do not use the contact form (above) as it will delay your support.

Services Australia

My Health Record enquiries

Phone

My Health Record help line: 1800 723 471 (option 1), available 24 hours a day, 7 days a week.

Online

Complete the Australian Digital Health Agency Contact form above.

Write to us

My Health Record
GPO Box 9942
Sydney NSW 2000

Freedom of information enquiries

Under freedom of information (FOI) you have the right, with limited exceptions, to access documents we hold. For FOI requests, please visit our Freedom of Information (FOI) page.

Mental health support

In case of emergency

If you are in an emergency, or at immediate risk of harm to yourself or others, please contact emergency services on Triple Zero (000).

Mental health support

If you or someone you know needs immediate help, contact:

Beyond Blue provides free information and support to help you achieve your best possible mental health, whatever your age and wherever you live.
Phone: 1300 224 636, available 24 hours a day, 7 days a week
Lifeline Australia provides free compassionate support for people in crisis.
Phone: 131 114, available 24 hours a day, 7 days a week
Headspace provides free support and counselling to young people aged 12-25 years old, their family and friends.
Phone: 1800 650 890, available from 9am - 1am, 7 days a week
Kids Help Line provides free support and counselling to young people aged 5-25 years old, their family and friends.
Phone: 1800 551 800, available 24 hours a day, 7 days a week
Mensline Australia provides free phone and online counselling service for men with emotional health and relationship concerns.
Phone: 1300 789 978, available 24 hours a day, 7 days a week

For healthcare providers

My Health Record enquiries

Phone

My Health Record help line: 1800 723 471 (option 2), available 24 hours a day, 7 days a week.

Online

Complete the Australian Digital Health Agency Contact form above.

Healthcare Identifiers (HPI-Is, HPI-Os, IHIs)

Phone: 1300 361 457
Email: [email protected]

Contact the Healthcare Identifier Service enquiry line for help with:

registering your organisation as a seed or network and getting a Healthcare Provider Identifier - Organisation (HPI-O)
registering as an individual healthcare provider and getting a Healthcare Provider Identifier - Individual (HPI-I)

eBusiness Service Centre

Phone: 1800 700 199
Email: [email protected]

Contact the eBusiness Service Centre for help with:

enquiries relating to Medicare and NASH PKI certificates
installing your Medicare and/or NASH PKI certificates
locating lost or forgotten passwords for PKI certificates and tokens

Provider Digital Access (PRODA)

Phone: 1800 700 199

Health Professional Online Services (HPOS)

Phone: 132 150

Clinical software technical support

Contact your clinical software vendor for help with:

clinical software technical support and trouble shooting (e.g. error messages)
installing Medicare and NASH PKI certificates

Australian Digital Health Agency

Phone: 1300 901 001, 8am - 5pm (AEST/AEDT), Monday - Friday
Email: [email protected]

We offer a range of support services for:

software developers interested in implementing digital health such as My Health Record, electronic prescribing and secure messaging
requests for training regarding My Health Record
using the My Health Record eLearning platform, clinical software simulators (on-demand training) and digital health collaborate spaces
clinical terminology products (AMT and SNOMED)
other digital health enquiries.