Case study - ACT Health’s use of IHIs to reduce duplicate records

The Healthcare Identifiers (HI) Service and National Authentication Service for Health (NASH) are key foundations of the national My Health Record system.

The HI Service ensures that individuals, healthcare providers and healthcare organisations are identified consistently and securely, despite changes in demographic details over time.

NASH enables secure transfer of electronic health information and authentication of senders and receivers of information.

An issue of growing concern for jurisdictions and healthcare organisations is duplicate patient records. A duplicate patient record occurs when a single patient is associated with more than one patient record. The ability to associate patient records to the correct patient has become increasingly complicated as healthcare organisations use multiple systems for clinical, administrative, and specialty services.

This Case Study highlights the rationale for implementing HI and NASH as a solution to overcome identification inconsistency and the resulting efficiency gains seen by ACT Health.

Note: The NEHTA case study is unavailable online - to request further information on this case study, please contact the Agency via email: [email protected] or phone: 1300 901 001.

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