International recognition for Australia’s my Health Memory app

Sydney Children’s Hospitals Network app wins at 2018 Health Innovation Awards.

“Make it easier for me to do what I want to do when I want to do it, and make sure I don’t miss anything that’s really important. Because I’m frightened ¬ especially if I’m looking after a young child ¬ that I’m going to miss something that’s critical for them.”

When the Sydney Children’s Hospitals Network (SCHN) embarked on an extensive consultation with patients about their needs, these are the key themes that emerged, Cheryl McCullagh, Director of Clinical Integration at the SCHN, tells us.

This consultation process shaped the design and development priorities of the My Health Memory app, which is being developed by Oneview Healthcare in collaboration with the SCHN. The ultimate goal of the app is to create a “shared health memory for life” which empowers patients to actively participate in their care. The functions of the My Health Memory app are therefore directly reflective of patients’ expressed needs.

This patient-driven approach has been vindicated by its success in winning the “Engage Your Patients” category at the 2018 Microsoft Health Innovation Awards, which were announced at the HIMSS18 conference in Las Vegas. More importantly, it’s a hit with its users.

Cheryl McCullagh

“In trial, my biggest takeaway was how empowering it was for families to be able to include their own documentation and voice directly in the health record for the first time,” Cheryl McCullagh noted.1

Some of the current functions of the app include:

Scheduling: Patients and clinicians alike need to control their schedules. The My Health Memory app enables patients to confirm or reschedule appointments, and provides “push” notifications for upcoming appointments or revisions.
Messaging: To improve communications between patients and carers, the app provides a direct messaging function.
Healthcare information: Patient care information is assembled in the app, and viewable by both clinicians and patients, fostering a more collaborative approach to patient care.

The SCHN manages approximately 39% of the acute paediatric care in Australia, so the use of this app across the network is expected to have impacts on the practice and delivery of Australian health and care more generally. The success of this app and its ongoing development are likely to spur comparable digital health innovations in other sectors, continuing the digital transformation of health and care in Australia and internationally.