1800MEDICARE app

The information you see depends on what your healthcare providers have uploaded to My Health Record. If you think something is missing, ask your healthcare provider to upload it to My Health Record. It will then be available to you in the 1800MEDICARE app.

You will need an internet connection to install, set up and access the 1800MEDICARE app on your mobile device. If you do not have Wi-Fi or mobile data available, you will receive an error message.

The 1800MEDICARE app has been built with your security in mind. Set up a secure 6-digit PIN in addition to your device's security. You can change your PIN in the account page of the app.

If you know or suspect your PIN has been compromised, or if you have any other concerns about the security of your 1800MEDICARE app, you should change your PIN immediately.

The app will automatically log you out if you haven't used the app for 5 minutes.

You can read more in the 1800MEDICARE app privacy policy.

Android devices

Android does not currently recognise face recognition as the highest level of security, so you cannot use it to access the 1800MEDICARE app. For Android OS version 9, you will be prompted to add a PIN when you first use the 1800MEDICARE app.

For later versions of Android OS, you will be asked to enter your PIN/pattern/password. You can also set an additional PIN for extra security.

Fingerprints are recognised as the highest-level security for Android OS version 10 and above.

If you're using Android OS version 10 and above, you can use fingerprints to access the 1800MEDICARE app. You can also set an additional PIN for extra security. If you're using Android OS version 9, you cannot use fingerprints.

When you're logged into your account, select the settings in the top right corner of the app. Click Manage PIN, enter your PIN and navigate to Change PIN to change or remove the PIN.

The 1800MEDICARE app is designed to work on all mobile devices running the Android operating system version 9 and up, and iOS operating system version 15 and up.

If you are an authorised or nominated representative for someone else’s record (such as a carer, parent, or guardian) you can view or help manage that person’s health information using your own login to the 1800MEDICARE app.

When a My Health Record is created for a child, one or both parents are typically set up as authorised representatives. This allows parents or guardians to access their child's health information via the app, using their own login details. 

For more information about enabling access to a child’s record, visit the Access or create a child’s record page.

To learn how to become a nominated representative, visit the Nominated representatives page.

To learn how to become an authorised representative, visit the Authorised representatives page.

When you receive an email or SMS with an electronic prescription, once you click on the link the following may happen:

• If there are no apps on your device that accept electronic prescriptions, your web browser will display the token.
• If the 1800MEDICARE app is the only app on your device capable of managing electronic prescriptions, you will be prompted to open the prescription either in your browser or in the app.
• If you have other electronic prescription apps on your device in addition to the 1800MEDICARE app, an automated workflow is activated that will import the token into one of those apps. Due to technical reasons outside the Agency’s control, at this stage you will not be presented with an option to select a preferred app. 

If the token is directed to the 1800MEDICARE app, you will need to authenticate the app before you can access the Electronic Prescriptions screen. If you are already logged in when you click the script link, you will be taken directly to the Electronic Prescriptions screen. Here you can view script details and click Add to import the script into the app.

Clicking on a prescription will display the token and information required to dispense the prescription. Prescriptions can also be shared with a representative by using the Share functionality.

Some prescriptions will still require you to present a physical script to the dispensing chemist. There will be a prompt in the app if this is the case.

You can delete inactive prescriptions by selecting Inactive scripts on the Electronic Prescriptions screen, then Delete or Delete All.

Yes, the 1800MEDICARE app allows you to store and manage electronic prescriptions for yourself and others you care for. You can import, view and share prescriptions for multiple individuals, making it easier to manage the healthcare needs of your family.

Yes, the 1800MEDICARE app allows you to share your electronic prescription using your device’s Share functionality. This feature is particularly useful if you need someone else to pick up your medication from the pharmacy on your behalf.