Contact Us

For general enquiries:

Email: [email protected] or Phone: 1300 901 001

For all media enquiries:

Email: [email protected] or Phone: 0428 772 421

Freedom of Information (FOI):

Under freedom of information (FOI) you have the right, with limited exceptions, to access documents we hold. For FOI requests, please visit our Freedom of Information (FOI) page.

Sydney Office

Head Office
Level 25, 56 Pitt Street
Sydney NSW 2000 Australia

Phone: (02) 8298 2600
Fax: (02) 8298 2666

Help Centre

Phone: 1300 901 001
Email: [email protected]
Website: Help Centre

Brisbane Office

Level 17, 1 Eagle Street
Brisbane QLD 4000 Australia

Phone: (07) 3023 8400
Fax: (07) 3023 8466

Canberra Office

From Monday 11 December our office address will be:

Scarborough House
Level 6, 1 Atlantic Street
Woden ACT 2606 Australia

Any personal information you provide to the Agency will be used by the Agency to assist us with responding to your enquiry. If we cannot resolve your enquiry, we may need to pass your information on to the Department of Human Services or Department of Health. If you do not wish your enquiry to be transferred to another entity, please let us know. For more information on the ways the Agency handle your personal information, how you can access and seek correction of the information, how privacy complaints can be made and how the Agency deals with such complaints, please see the Agency Privacy Policy.