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Reporting fraud

What is fraud?

The Commonwealth defines fraud as "dishonestly obtaining a benefit, or causing a loss, by deception or other means". In this definition, "benefit" can be money or objects, power, status or information.

Reporting fraud

We are committed to preventing fraud in all aspects of its business. If you suspect fraudulent activity within a program administered us, you should report it.

How to report fraud

You can provide information about suspected fraudulent activities or unethical behaviour by:

What information should you provide?

We take all allegations of fraud seriously, but require specific information to enable it to deal with your matter appropriately. By providing more information in the first instance (including supporting documents), we can investigate your matter more efficiently.

You are encouraged to provide the following information:

  • Who is involved? Include as much detail as you can such as the name of the person or organisation, date of birth, addresses and phone numbers.
  • What fraud do you think has occurred? Please provide details of your concerns about the activity, including how, when and where it occurred.
  • How did you come across this information?
  • Your contact details (you can provide information anonymously using the online reporting tool).

What will happen next?

We will make appropriate enquiries into your allegations. Due to privacy restrictions and the need to protect the integrity of any further investigation, we may not provide you with details of the outcome of these enquiries. Please note that if your allegation involves another individual, we may not be able to give you any information about the conduct or outcome of the investigation due to our obligations under the Privacy Act 1988.


For more information on the way we handle your personal information, how you can access and seek correction of the information, how privacy complaints can be made and how we deal with such complaints, please see our Privacy Policy.