Contact us
Resources and help
We’re here to help with any questions you may have, or support you may need.
Getting proof of your COVID-19 vaccinations
The Australian Digital Health Agency cannot access, edit, or reproduce your COVID-19 vaccination information. All appropriate advice for accessing your vaccination history can be found on the Services Australia website. This includes guidance for accessing vaccination history online and paper, and also for Medicare and non-Medicare holders.
Visit our frequently asked questions page for more information. Please do not use the contact form below as it will delay your support.
Mental health support
Mental health support
Emergency
If you are in an emergency, or at immediate risk of harm to yourself or others, please contact emergency services on Triple Zero (000).
Mental health support
If you or someone you know needs immediate help, contact:
- Beyond Blue provides free information and support to help you achieve your best possible mental health, whatever your age and wherever you live.
Phone: 1300 224 636, available 24 hours a day, 7 days a week - Lifeline Australia provides free compassionate support for people in crisis.
Phone: 131 114, available 24 hours a day, 7 days a week - Headspace provides free support and counselling to young people aged 12-25 years old, their family and friends.
Phone: 1800 650 890, available from 9am - 1am, 7 days a week - Kids Help Line provides free support and counselling to young people aged 5-25 years old, their family and friends.
Phone: 1800 551 800, available 24 hours a day, 7 days a week - Mensline Australia provides free phone and online counselling service for men with emotional health and relationship concerns.
Phone: 1300 789 978, available 24 hours a day, 7 days a week
For everyone
For everyone
Getting proof of your COVID-19 vaccinations
Visit our frequently asked questions page.
My Health Record enquiries
My Health Record help line: 1800 723 471 (option 1), available 24 hours a day, 7 days a week.
Write to us
My Health Record
GPO Box 9942
Sydney NSW 2000
Interpreting service
If you need an interpreter, call TIS National on 131 450.
For hearing or speech assistance, contact the National Relay Service or call 1300 555 727.
myGov enquiries
myGov helpdesk: 132 307 (option 1), available 7am - 10pm, Monday - Friday and 10am - 5pm, Saturday - Sunday in local Australian time zones.
Medicare enquiries
Medicare: 132 011, available 24 hours a day, 7 days a week.
General enquiries
Phone: 1300 901 001, 8am - 5pm (AEST/AEDT), Monday - Friday
Email: [email protected]
For healthcare providers
For healthcare providers
General enquiries
Phone: 1300 901 001, 8am - 5pm (AEST/AEDT), Monday - Friday
Email: [email protected]
We offer a range of support services for:
- software developers interested in implementing digital health such as My Health Record, electronic prescribing and secure messaging
- requests for training regarding My Health Record
- using the My Health Record eLearning platform, clinical software simulators (on-demand training) and digital health collaborate spaces
- clinical terminology products (AMT and SNOMED)
- other digital health enquiries.
My Health Record enquiries
My Health Record help line: 1800 723 471 (option 2), available 24 hours a day, 7 days a week
Clinician Vaccine Integrated Platform (CVIP) help
CVIP helpline: 1800 723 471 (option 3), available 24 hours a day, 7 days a week
Healthcare Identifiers (HPI-Is, HPI-Os, IHIs)
Phone: 1300 361 457
Email: [email protected]
Contact the Healthcare Identifier Service enquiry line for help with:
- registering your organisation as a seed or network and getting a Healthcare Provider Identifier - Organisation (HPI-O)
- registering as an individual healthcare provider and getting a Healthcare Provider Identifier - Individual (HPI-I)
eBusiness Service Centre
Phone: 1800 700 199
Email: [email protected]
Contact the eBusinses Service Centre for help with:
- enquiries relating to Medicare and NASH PKI certificates
- installing your Medicare and/or NASH PKI certificates
- locating lost or forgotten passwords for PKI certificates and tokens
Provider Digital Access (PRODA) help
Phone: 1800 700 199
Health Professional Online Services (HPOS) help
Phone: 132 150
Clinical software technical support
Contact your clinical software vendor for help with:
- clinical software technical support and trouble shooting (e.g. error messages)
- installing Medicare and NASH PKI certificates
Our offices
Our offices
We have three physical offices located across Australia.
Due to the agency’s COVID-19 response, our offices are currently closed to the public. We are continuing to operate and provide all regular services during this time. To contact us, please call or use the contact form on this page.
Sydney
Level 25, 175 Liverpool Street
Sydney NSW 2000 Australia
Phone: (02) 8298 2600
Brisbane
Level 17, 1 Eagle Street
Brisbane QLD 4000 Australia
Phone: (07) 3023 8400
Fax: (07) 3023 8466
Canberra
Scarborough House
Level 7, 1 Atlantic Street
Woden ACT 2606 Australia
Phone: (02) 6151 8600
For media enquiries
For media enquiries
Email: [email protected]
Phone: 0428 772 421
Freedom of Information (FOI)
Freedom of Information (FOI)
Under freedom of information (FOI) you have the right, with limited exceptions, to access documents we hold. For FOI requests, please visit our Freedom of Information (FOI) page.