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Resources and help

We’re here to help with any questions you may have, or support you may need. 

 For everyone

My Health Record enquiries

My Health Record help line: 1800 723 471 (option 1), available 24 hours a day, 7 days a week.

Write to us

My Health Record
GPO Box 9942
Sydney NSW 2000

Interpreting service

If you need an interpreter, call TIS National on 131 450.

For hearing or speech assistance, contact the National Relay Service or call 1300 555 727.

myGov enquiries

myGov helpdesk: 132 307 (option 1), available 7am - 10pm, Monday - Friday and 10am - 5pm, Saturday - Sunday in local Australian time zones.

Medicare enquiries

Medicare: 132 011, available 24 hours a day, 7 days a week.

Emergency

If you are in an emergency, or at immediate risk of harm to yourself or others, please contact emergency services on Triple Zero (000).

Mental Health support

If you or someone you know needs immediate help, contact:

  • Beyond Blue provides free information and support to help you achieve your best possible mental health, whatever your age and wherever you live.
    Phone: 1300 224 636, available 24 hours a day, 7 days a week
  • Lifeline Australia provides free compassionate support for people in crisis.
    Phone: 131 114, available 24 hours a day, 7 days a week
  • Headspace provides free support and counselling to young people aged 12-25 years old, their family and friends.
    Phone: 1800 650 890, available from 9am - 1am, 7 days a week
  • Kids Help Line provides free support and counselling to young people aged 5-25 years old, their family and friends.
    Phone: 1800 551 800, available 24 hours a day, 7 days a week
  • Mensline Australia provides free phone and online counselling service for men with emotional health and relationship concerns.
    Phone: 1300 789 978, available 24 hours a day, 7 days a week

General enquiries

Phone: 1300 901 001, 8am - 5pm (AEST/AEDT), Monday - Friday
Email: [email protected]

Contact us

Any personal information you provide to the Agency will be used by the Agency to assist us with responding to your enquiry. If we cannot resolve your enquiry, we may need to pass your information on to Services Australia or Department of Health. If you do not wish your enquiry to be transferred to another entity, please let us know. For more information on the ways the Agency handles your personal information, how you can access and seek correction of the information, how privacy complaints can be made and how the Agency deals with such complaints, please see the Agency privacy policy.
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For healthcare providers 

General enquiries

Phone: 1300 901 001, 8am - 5pm (AEST/AEDT), Monday - Friday
Email: [email protected]

We offer a range of support services for:

  • software developers interested in implementing digital health such as My Health Record, electronic prescribing and secure messaging
  • requests for training regarding My Health Record
  • using the My Health Record eLearning platform, clinical software simulators (on-demand training) and digital health collaborate spaces
  • clinical terminology products (AMT and SNOMED)
  • other digital health enquiries.

My Health Record enquiries

My Health Record help line: 1800 723 471 (option 2), available 24 hours a day, 7 days a week

Clinician Vaccine Integrated Platform (CVIP) help

CVIP helpline: 1800 723 471 (option 3), available 24 hours a day, 7 days a week

Healthcare Identifiers (HPI-Is, HPI-Os, IHIs)

Phone: 1300 361 457
Email: [email protected]

Contact the Healthcare Identifier Service enquiry line for help with:

  • registering your organisation as a seed or network and getting a Healthcare Provider Identifier - Organisation (HPI-O)
  • registering as an individual healthcare provider and getting a Healthcare Provider Identifier - Individual (HPI-I)

eBusiness Service Centre

Phone: 1800 700 199
Email: [email protected]

Contact the eBusinses Service Centre for help with:

  • enquiries relating to Medicare and NASH PKI certificates
  • installing your Medicare and/or NASH PKI certificates
  • locating lost or forgotten passwords for PKI certificates and tokens

Provider Digital Access (PRODA) help 

Phone: 1800 700 199

Health Professional Online Services (HPOS) help 

Phone: 132 150

Clinical software technical support

Contact your clinical software vendor for help with:

  • clinical software technical support and trouble shooting (e.g. error messages)
  • installing Medicare and NASH PKI certificates

Contact us

Your personal information is used by the Agency to set up an account to provide you with information regarding updates, newsletters or invitations to participate in various engagements that you have selected. More information on how you can access and seek correction of the information held about you by the Agency, how privacy complaints can be made and how the Agency deals with such complaints, please see the Agency privacy policy.
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Our offices

We have three physical offices located across Australia.

Due to the agency’s COVID-19 response, our offices are currently closed to the public. We are continuing to operate and provide all regular services during this time. To contact us, please call or use the contact form on this page.

Sydney

Level 25, 175 Liverpool Street
Sydney NSW 2000 Australia

Phone: (02) 8298 2600

Brisbane

Level 17, 1 Eagle Street
Brisbane QLD 4000 Australia

Phone: (07) 3023 8400
Fax: (07) 3023 8466

Canberra

Scarborough House
Level 7, 1 Atlantic Street
Woden ACT 2606 Australia

Phone: (02) 6151 8600

For media enquiries

Freedom of Information (FOI)

Under freedom of information (FOI) you have the right, with limited exceptions, to access documents we hold. For FOI requests, please visit our Freedom of Information (FOI) page.