Skip to main content

My Health Record

Help your patients to register

Organisations that are connected to the My Health Record system can help their patients who don't already have a My Health Record to register for one.

Offering assisted registration is voluntary, but by registering your patients, your organisation will immediately be able to upload their clinical information and start seeing the benefits of the My Health Record system.

Requirements for Assisted Registration

To offer Assisted Registration your organisation must:

  • be registered to participate in the My Health Record system;
  • use clinical software which has Assisted Registration functionality (see ‘Software products using digital health) or instal the standalone Assisted Registration Tool;
  • update its My Health Record system policy to cover Assisted Registration practices as required under the My Health Records Rule 2016 (paragraph 42(4)(f));
  • have internet connectivity.

Other obligations include:

  • organisations are required to provide an individual with the essential information (PDF, 197.23 KB) prior to helping them to register for the My Health Record system;
  • organisations are required to obtain an individual's consent to register with the My Health Record system;
  • organisations can choose to provide individuals with the application form to complete in order to collect the necessary information from the individual, however this is optional and should be securely destroyed when no longer needed to be kept by the organisation's record keeping requirements; and
  • if an organisation chooses to use the application form, the organisation is not required to send the form to the My Health Record System Operator.

How to register patients using clinical software

There are clinical software simulators, demonstrations, and summary sheets to show you how to register patients, available in the Education and training section.

Assisted Registration frequently asked questions

Which patients can an organisation offer assisted registration to?

An organisation can offer assisted registration to a person who is 14 years or older, and/or to someone with parental responsibility of a minor under the age of 14 who wishes to register that minor. You cannot offer assisted registration to any adult who does not have capacity to consent for themselves, or who is acting on behalf of an adult in their care. These patients will need to register via another channel.

Who in the organisation can offer assisted registration?

An authorised employee of the organisation can offer assisted registration. This is a staff member in your organisation who has received training and been authorised by your organisation to provide assisted registration to individuals. This may well be your administration or reception staff.

Before your organisation begins providing assisted registration it must develop and implement a policy which addresses how your organisation will train and authorise staff members.

How else can an individual register for a My Health Record?

Assisted registration is offered through a number of channels. Individuals also register directly through My Health Record using their myGov account.

Find out more about how to register