To help us make the my health app a positive experience for everyone, we use the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and user-friendly for everyone.
The guidelines have three levels of accessibility (A, AA and AAA).
The my health app aims to achieve level AA. This is also the standard set by The Australian Government Digital Transformation Agency in its Digital Service Standard.
2. How are we doing it?
The Australian Digital Health Agency has a robust accessibility assurance process that includes:
WCAG 2.1 Level AA conformance reviews throughout the software design and delivery processes
Accessibility audits by external accessibility specialist including testing by people with disabilities, and
Several rounds of usability testing that always includes wide range of abilities.
The Australian Digital Health Agency relies on these three assurance processes to determine the current accessibility level of ‘my health app’.
Current accessibility status
Not all information in the my health app conforms to WCAG 2.1 Level AA yet. For example, information supplied by third parties like healthcare providers may not meet our level of accessibility.
We monitor the my health app regularly to maintain this level of accessibility. If you have any issues using the my health app, please contact us.