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Media releases • My Health Record

Digital health skills and training more important than ever

Published 14 September 2020

Digital health skills and training more important than ever with 29.6 million telehealth services delivered.

A national digital health skills and training plan has been released today to help the Australian health workforce use technology and further drive the digital transformation of health services to meet community demand.

As with every other sector, adoption of technology is critical for the healthcare system and the Roadmap sets out how the Australian health workforce of more than 767,000 registered healthcare providers (as at March 2020) can be transformed over the next decade.

The development of the National Digital Health Workforce and Education Roadmap acknowledges people are the health sector’s most valuable asset and that we need to shape education and training to meet their needs and to support the provision of the best care possible to patients.

The Morrison Government has invested in a range of areas to expand the use of digital health, including workforce training, incentives to providers, and support for telehealth, My Health Record and electronic prescribing.

The COVID-19 pandemic has highlighted the importance of these systems to ensure delivery of quality patient care during an emergency.

A dramatic expansion in the use of telehealth has been a key element of the fight against COVID-19. Between 13 March and 9 September, 29.6 million Medicare-eligible telehealth services were delivered to 10.4 million patients, resulting in $1.52 billion paid in Medicare benefits.

As part of the COVID-19 National Health Plan, the Australian Government also fast tracked the start of electronic prescribing. This gives prescribers and patients the option to use an electronic prescription, sent by text message or email, as a legal alternative to a paper prescription.

The e-prescription contains an electronic token and other instructions which can be shown to or forwarded to the dispensing pharmacist, who scans the token to reveal the prescribed medicine.

The Roadmap is a key element of the National Digital Health Strategy and was developed following a summit late last year attended by healthcare educators, professional bodies and employers.

I thank the Australian Digital Health Agency and all of the individuals and organisations who contributed to development of the Roadmap.

Media contact

Australian Digital Health Agency Media Team
Mobile: 0428 772 421
Email: [email protected]

About the Australian Digital Health Agency

The Agency is tasked with improving health outcomes for all Australians through the delivery of digital healthcare systems, and implementing Australia’s National Digital Health Strategy – Safe, Seamless, and Secure: evolving health and care to meet the needs of modern Australia in collaboration with partners across the community. The Agency is the System Operator of My Health Record, and provides leadership, coordination, and delivery of a collaborative and innovative approach to utilising technology to support and enhance a clinically safe and connected national health system. These improvements will give individuals more control of their health and their health information, and support healthcare providers to deliver informed healthcare through access to current clinical and treatment information. Further information: www.digitalhealth.gov.au

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