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Our clinical experts, in their own words

Published 20 December 2018

The Agency’s Clinical Reference Leads play a key role in ensuring the fitness for purpose of our products and services.

Clinical leadership and co-design are critical clinical governance principles underpinning the Agency’s digital health agenda. The Agency’s Clinical Reference Leads (CRLs) have a key role in ensuring these solutions and approaches meet the needs of both healthcare providers and Australian patients.

Earlier this year the Agency tripled the number of CRLs from 15 to more than 40 to enhance engagement across the healthcare spectrum. Their wide range of skills, knowledge and experience inform the development, management, and delivery of the Agency’s programs, policies, platforms, and services.

The collaboration and co-production cycle between our CRLs and program managers (PMs) is featured in this flow chart:


Collaboration and co-production between CRLs and PMs

Collaboration and co-production between CRLs and PMs

Each of these people brings with them a great deal of domain expertise, a passion for and knowledge of digital health and its benefits, extensive professional networks, and a personal and professional drive to make positive contribution to the evolution of Australian health and care.

Since April this year the CRLs have attended and participated in over 130 national conferences and local events promoting and advocating the benefits of the My Health Record system to their peers, patients and carers as part of the expansion program.

Bios on each of the CRLs can be found on the My Health Record website at:

The CRLs are managed by the Clinical Advisory, Safety & Quality Division. For more information on the CRLs or to engage them early in your work please email [email protected]

Let’s hear what they have to say

In the near future, I believe the My Health Record system will be an essential tool in my practice. It will be the repository and source for accurate information required when providing care to clients. It will have capacity to store care-plans and reference materials pertaining to clients’ particular care. The National Digital Child Health Record will be a welcome addition and will provide great benefits with timely information sharing, access to information, and as a repository for information.

Julianne Badenoch RN RM BNP GAICD

Using digital tools allows my practice to deliver improved healthcare and patient outcomes and is a real benefit. From a management perspective, identifying opportunities for cost saving and efficiency is a critical task and using digital tools assists with this.

Marina Fulcher FAAPM, CPM, Dip Practice Management, Dip Management & Leadership, Cert IV Training & Assessment

A GP’s role is increasingly that of a navigator who assists patients to receive the best care possible at all times for their circumstances and according to their choice. My Health Record is emerging as a fabulous tool to assist us in ensuring our patients have safer, more appropriate healthcare when navigating across the silos in our healthcare system.

Dr Charlotte Hespe MBBS (Hons), DCH (Lon), FRACGP, FAICD, GCUT (UNDA)

[My Health Record] really is crucial. As emergency doctors we need this, we really do. We want to save lives, and your life, or your parent’s life or your child’s life is important. This is a really important initiative and I do want people to support it. (ABC Radio Geraldton 6GF, 13 Aug 18)

Dr Andrew Jeremijenko MBBS, MAE, FRACGP, MHA, FAFOEM

In my area of mental health, I have heard many stories from clients and their family members about gaps in communication between health professionals, particularly in cases of emergency. My Health Record is an opportunity to reduce these gaps and to provide more effective healthcare.

Jamie Marshall M.Psych (Clinical), B.A. (Hons.) (Psych.), Grad. Dip. Soc. Sci., MAPS

Digital health solutions can assist with supporting earlier detection, earlier intervention, and enhanced management for patients with [chronic] conditions. Ultimately, digital health tools will support improvements in healthcare delivery so that in the future we may see patients with fewer symptoms, less pain, and a better quality of life.

Tom McMillan BPhysio MMuscPhysio APAM, FACP, MAICD

The Medicines View [in My Health Record] is invaluable as it summarises the medications found in documents. More importantly, it allows rapid access to the source document where a particular medication is mentioned so I can determine the context in which it was prescribed.


It is exciting to think that with digital health I can improve healthcare to people who traditionally have poorer outcomes – those with complex conditions, patients with low health literacy, those from culturally and linguistically diverse backgrounds – because I have all the information needed to make a management plan in front of me. Video -

Dr Caroline Yates MBChB, FRACGP

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