Skip to main content

Media releases • My Health Record

Increased use of My Health Record by healthcare providers

Published 28 January 2020

Healthcare providers have uploaded documents to an additional 490,000 My Health Records in one month.

This takes the total in December 2019 to nearly 13 million My Health Records with information in them, up from 12.5 million in November.

Also, between November and December, there was an 11% increase in the volume of medicine documents uploaded by healthcare providers like GPs and pharmacies, to more than 100 million documents and a 13% increase in clinical documents uploaded by healthcare providers like hospitals, pathologists and radiologists.

In December alone, GPs uploaded nearly 3 million documents and their viewing increased 10%.

The total number of documents in the My Health Record system is now 1.7 billion.

These December 2019 My Health Record statistics were published today by the Australian Digital Health Agency (the Agency).

Professor Meredith Makeham, the Agency’s Chief Medical Officer, said “While it was not expected that all My Health Records would have documents uploaded in the first year as not everyone would see a GP or other connected healthcare provider service in that timeframe, we are now seeing significant increases in uploaded clinical documents and My Health Records with valuable clinical information.”

Paul Smith, a pharmacist at Capital Chemist in Huskisson NSW, was able to dispense medications to both locals and visitors trapped in the town by bushfires.

Mr Smith said “In the lead up to New Year’s Eve, Huskisson and surrounding towns in NSW had an unusually large number of travellers and locals seemingly stranded without their prescriptions or regular medications. These medications included your run-of-the-mill blood pressure tablets and the like, but there were patients without their insulin, anti-epileptic medications, anti-depressants, preventative asthma inhalers, and numerous others.”

“Having access to the My Health Record database certainly helped me a great deal during this unprecedented time, as I was able to ensure a continuity of care in a safe and legal fashion.”

“The main hurdle I faced was assisting patients who had chosen to opt out of the My Health Record system. It is an extremely bad situation to be in when there were no local surgeries open, the roads to the closest public hospital were closed, and the person had nothing to show you that they are normally prescribed.”

Key statistics from March 2019 to December 2019:

  • 22.68 million My Health Records (an increase of 30,000 in December)
  • 12.99 million records with information in them (an increase of 490,000 in December)
  • 1.7 billion documents in the system (100 million increase in December)
  • 49.3 million clinical documents (5.7 million increase in December)
  • 101.4 million medicine documents (9.8 million increase in December)
  • Hospitals uploaded 500,000 more documents in December than November

The Agency’s My Health Record statistics are published on the My Health Record website regularly to provide more transparency around how the system is being used by consumers and healthcare providers.


Media contact

Media Team
Mobile: 0428 772 421
Email: [email protected]

About the Australian Digital Health Agency

The Agency is tasked with improving health outcomes for all Australians through the delivery of digital healthcare systems, and implementing Australia’s National Digital Health Strategy – Safe, Seamless, and Secure: evolving health and care to meet the needs of modern Australia in collaboration with partners across the community. The Agency is the System Operator of My Health Record, and provides leadership, coordination, and delivery of a collaborative and innovative approach to utilising technology to support and enhance a clinically safe and connected national health system. These improvements will give individuals more control of their health and their health information, and support healthcare providers to deliver informed healthcare through access to current clinical and treatment information. Further information:

Download the media release - Increased use of My Health Record by healthcare providers (PDF, 217KB) (PDF, 216.21 KB)

Share this article