Health Connect Australia Provider Directory

The Health Connect Australia Provider Directory (the Provider Directory) is a trusted national digital service that supports secure interactions between healthcare providers across the health system. It brings together information about healthcare professionals, healthcare organisations, the services they deliver and where they deliver them. This information is sourced from multiple existing systems and made available through a single, easy‑to‑access national directory.

Why it matters for healthcare providers

Today, information about healthcare providers is stored in many different places. Sometimes the information is missing, out of date, or hard to find. The Provider Directory brings provider information together in one trusted place. This makes it easier for healthcare providers to find each other, connect with services, and share information safely.

Who can access the Provider Directory

Access is restricted to entities authorised under the Healthcare Identifiers Act 2010 and is subject to legislative, privacy and security requirements. Information can only be accessed by authorised entities, including healthcare providers, healthcare provider organisations, healthcare administration entities, and contracted service providers acting on behalf of healthcare providers.

The Provider Directory and other national directory services

The Provider Directory works alongside other national digital health services that manage information about healthcare services and providers in Australia.

Together, these services reduce duplication, improve data quality and support a connected, reliable national directory system.

• Healthcare Identifiers (HI) Service 
  Australia’s national system that uses unique numbers to accurately match patients, healthcare providers and organisations.
   
• Provider Connect Australia (PCA)
  PCA allows healthcare organisations to maintain their business and service details in a single location and share that information across participating directories, including the National Health Services Directory (NHSD) and the Provider Directory. This helps keep information accurate, consistent, and up to date.
   
• National Health Services Directory (NHSD)
  NHSD is a public-facing directory of health services. It helps people find and access local health services, such as doctors, hospitals, and clinics. This helps consumers make informed choices when seeking healthcare.
   
• Health Connect Australia Provider Directory (the Provider Directory)
  The Provider Directory is a secure directory available only to authorised healthcare providers, healthcare administration entities and digital health systems. It supports clinical work, such as referrals, prescribing and information sharing. Access is restricted to authorised entities.

Keep your information up to date

Healthcare providers and healthcare organisations can review and update their information to keep it accurate and current. To make changes, use the relevant service or organisation below:

• Provider Connect Australia
• Ahpra
• your professional body
• the Healthcare Identifiers (HI) Service.

Keeping your information up to date helps healthcare providers and organisations find and connect with the services you provide. If your information is current, no further action is required.

Manage your disclosure preferences

If you do not want your information to be available through the Provider Directory, you can manage your disclosure preferences in one of 3 ways:

• Provider Connect Australia (PCA)
  Use PCA to review and update your provider information and manage your disclosure preferences.  
   
• Digital non-disclosure form
  Sign in using your PRODA account and submit a digital non-disclosure form online. You do not need to provide identity documents.
   
• Downloadable non-disclosure form
  Download and complete the non-disclosure form (PDF, 1.04 MB), then submit it by email or post with supporting identity documents.

PCA and the digital non-disclosure form provide the fastest and most efficient options. The downloadable form is available for providers who prefer not to use digital channels.

Frequently asked questions