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Hedland, Western Australia

Delivering connected healthcare for Hedland, WA

The town of Port Hedland is located in Western Australia, approximately 1,800 km north of Perth. While its geographic location is the ideal place to export bulk products, it's difficult to access specialist healthcare - making it the perfect community to benefit from digital health.  

Get involved

Learn more about the project

To find out more about the Hedland Community of Excellence Project, or to be involved, please contact your local Hedland support team [email protected]

Expanding awareness of My Health Record

For individuals, the program has helped them understand the vital role My Health Record can play in safely and securely managing their ongoing health needs, while also increasing digital literacy to help everyone confidently navigate their own healthcare journey.

Learn more about My Health Record

Learn more about the project

Primary healthcare providers: If you’re a primary care healthcare provider (general practice, community pharmacy, private specialist practice, allied health, private pathology and diagnostic imaging or aged care) and would like to know more about the Hedland Community of Excellence Project or digital health technologies such as My Health Record, please contact [email protected]

Hedland Health Campus: If you’re a healthcare provider at Hedland Health Campus, please contact [email protected]

Expanding awareness of My Health Record

For healthcare providers, we’ve developed local clinical case studies demonstrating how My Health Record has helped deliver the most value to the communities, including enhanced continuity of care and support for telehealth services.

Learn more about My Health Record

Free online training modules

The Agency provides free online training for healthcare providers to learn more about using and accessing My Health Record.

The online courses are broken into individual modules which allow the learner to exit and resume later, where they left off.

All training is developed in collaboration with clinical peak bodies and experts in their field, to ensure clinical authenticity and that it matches appropriate workflows.

Assessment is designed with CPD in mind and many courses are endorsed and accredited by peak professional bodies.

Create an account and pick the modules you’re interested in.

About Hedland

The Hedland community of Western Australia is a key hub for the mining industry, serving as the site for the main port for the mining activities of Western Australia’s Pilbara region. As a result, there’s an ongoing need for the delivery of health services to support not only the broader rural community, but also large numbers of fly-in/fly-out workers, and the local Aboriginal and Torres Strait Islander community.

The Hedland area (encompassing Port and South Hedland) has a population of approximately 15,000 and has the following health providers:

  • 1 hospital
  • 3 general practices
  • 3 pharmacies
  • 11 allied health providers, including physiotherapy services, optometry and psychologists
  • 5 diagnostic imaging and pathology services

What the project will achieve

  • All healthcare providers registered and connected to My Health Record
  • Regular viewing and uploading of clinical documents
  • Increasing meaningful use of digital health technologies
  • Adding value to clinical practice, improved continuity of care and decision support
  • Delivering benefits to patients and the community
  • Sharing lessons learnt to other communities

Community participants

Communities of Excellence for the Hedland community is being delivered in partnership with the following organisations: 

  • Western Australia Primary Health Alliance
  • Australian College of Rural & Remote Medicine
  • Allied Health Professions Australia
  • Western Australia Country Health Service
  • Aboriginal Health Council of Western Australia
  • Good Things Foundation
  • Rural Health West

Digital health and the Hedland Community of Excellence project on TripleM radio

Hear from Hedland healthcare providers Claire Sobolewski and Lee Ross as they discuss the role of digital health and the Hedland Community of Excellence project.


A strategy for all Australians

Communities of Excellence is part of the Enhanced Models of Care priority in Australia’s National Digital Health Strategy, which was agreed by all states and territories in 2017.

The program is a collaboration between local communities, governments, organisations and healthcare providers, with learnings being used to inform a nationally scalable toolkit that can be used to facilitate the adoption of digital health technologies by other communities across the country. 

Learn about the National Digital Health Strategy