View My Health Record using an app

You can securely view health information in your record through an app. You can also access your proof of vaccination and immunisation history.

Quick facts

What's the difference between 'access' and 'viewing access'?

Apps connected to the My Health Record system give you secure ‘view only’ access to your record. When accessing your record through myGov, you can manage and update your record.

What to do if you think information is missing

If there are documents missing that you think should be there, ask your doctor to upload them.

Find out what to do if immunisation information is missing.

Get in touch

Contact My Health Record Help line: 1800 723 471.
The Help line is available 24 hours, 7 days a week.
Free call (call charges apply from mobile phones).

If you need an interpreter, please call TIS National on 131 450.
For hearing or speech assistance, contact the National Relay Service or call 1300 555 727

I don't have a smartphone and internet

If you would like to get proof of your COVID-19 vaccinations as a hardcopy, you can call the Australian Immunisation Register on 1800 653 809 (Monday to Friday 8 am to 5 pm) and ask them to send your Immunisation history statement to you. It can take up to 14 days to arrive in the post.

Getting started

If you have already set up a My Health Record, you can view information in your record using a mobile app.

There are 2 apps to choose from:

Using the 1800MEDICARE app

A secure and convenient way to keep your electronic prescriptions, view your key health information, find and book a health service, access to Medicare information as well as enrolment and claiming services and much more.

Learn more about the 1800MEDICARE app.

Using the healthdirect app

The healthdirect app helps you make informed decisions about your health. It provides easy access to many user-friendly self-help tools and functions including a symptom checker, health service finder, medicines information library, searchable health topics and quick-call health and emergency phone numbers.

The app also integrates with My Health Record, providing you with an easy way to access your health record.

Step 1.

Download the healthdirect app from the Google Play or App Store

Step 2.

Create a healthdirect account to view your health record

Step 3.

Provide consent for healthdirect to access your health record by signing-in with MyGov

Step 4.

View your COVID-19 documents, immunisations, pathology reports and Medicare items

Check out our frequently asked questions about My Health Record and more.

The my health app

A secure and convenient way to keep all your electronic prescriptions and key health information in one place

Discover the app

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