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Incorrect or missing information

Help manage your record

Support and other contact information available to you

While unlikely, it’s possible that incorrect information could be uploaded to your record, or that information is missing. It’s important that you check that all your health information is up to date and correct. Just as you would tell your bank if you saw a withdrawal that you didn’t make – you can check that the information stored in your record is correct.

Incorrect information 

If you find incorrect information in your record, please contact us as soon as possible on 1800 723 471 (option 1). You can also remove the document from your record.

If the incorrect information is in a document from a healthcare provider (e.g. your GP), you can ask them to correct this.

Missing information

The first time you access your record, there may be little or no information in it. 

If information is missing from your record, first check that your healthcare provider is connected and able to upload documents to the My Health Record system. If they are, ask them to upload the document to your record.

Note that if your healthcare provider is not yet connected to the My Health Record system, they won’t be able to access your My Health Record or upload documents.

Once your healthcare provider is connected, they can start to upload information about you.

Matching Medicare information

Your personal details recorded in Medicare and those you give to your healthcare provider need to match so information can be uploaded to your My Health Record. 

If your healthcare provider is unable to match your personal details with those recorded in Medicare, your provider will not be able to access your My Health Record or upload documents.

If your details have changed and you need to update them, contact Medicare 132 011 or visit the Medicare website for more information.


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