Information about managing a record for someone who can’t manage their own and how to accept an invitation to become one.
What is an authorised representative?
An authorised representative is a person who is responsible for managing someone's record if they are not able to make decisions for themselves. For instance, an authorised representative can manage the record of their child (under 14 years old) or a person who is older than 14 but cannot make decisions for themselves. An authorised representative may be a parent, carer, family member, legal guardian or someone with enduring power of attorney.
What can an authorised representative do?
Authorised representatives have complete access and control over the person's record, as if it were their own. They must act according to the will and preferences of the person they represent.
An authorised representative can:
view, remove and add information
choose whether Medicare information is uploaded to the record
choose which healthcare provider organisations can access the record
add or remove nominated representatives
view other authorised representatives
cancel the record in order to permanently delete it
When your child is born, you will be given a newborn pack containing a Newborn Child Declaration form. If you would like a My Health Record for your child, complete the relevant My Health Record questions on the form.
You can set up a record for your child online if they are on the same Medicare card as you, and they are under the age of 14. This will allow you to access your child’s record as an authorised representative until they turn 14.
Authorised representatives for over 14s who aren't able to manage their own record
If an individual 14 years or over is not able to make decisions for themselves, and you have authority to act on their behalf, you can apply to be their authorised representative.
Up until the age of 14 a parent or guardian is automatically an authorised representative. When a child turns 14, all representatives will be removed from their record. If they choose to, they can give their parent or guardian access as a nominated representative.
How to apply to become an authorised representative
You can be appointed as an authorised representative based on your relationship to the person you are representing, their age, whether they have a record, and whether they have the capacity to manage it.
Send your application form and copies of your supporting evidence to:
My Health Record Program, GPO Box 9942 SYDNEY NSW 2001
Report an issue with an authorised representative
If you need to report an issue related to an authorised representative, or their management of your record, please call the My Health Record help line on 1800 723 471
Removing an authorised representative from your record
If you have an authorised representative managing your record on your behalf, and you would like to remove them and manage your own record, you will need:
a letter from a medical practitioner or psychologist declaring you have the capacity to manage your own record
a relevant court or tribunal decision.
Please call the My Health Record help line on 1800 723 471 to begin this process.
An authorised representative can remove themselves but not remove another authorised representative.
Managing a record as an authorised representative
How to access a record
To access a record as an authorised representative:
Log in to My Health Record through your myGov account.
Select the record of the person for whom you are an authorised representative
You may be required to verify your identity when accessing a My Health Record as an authorised representative.
How to cancel a record
Authorised representatives can cancel the record of the person they are legally responsible for. When it's cancelled, the information in the record, including any backups, will be permanently deleted from the system.
To cancel a record:
Click the Profile & Settings tab in the top navigation menu.
Select Profile from the drop-down list.
Scroll to the Cancel your registration with My Health Record section.
If you prefer to cancel your dependant's record in writing, download and complete the application form.
If there is more than one authorised representative for a My Health Record, all authorised representatives are given the opportunity to review the decision before the record is permanently deleted. During this time the record will be suspended.