An authorised representative is a person who is responsible for managing someone's record if they are not able to make decisions for themselves. They have full access to a person's record and control of it, as if it were their own. They must act according to the will and preferences of the person they represent.
Authorised representatives can:
view, remove and add information
choose whether Medicare information is uploaded to the record
choose which healthcare provider organisations can access the record
add or remove nominated representatives
view other authorised representatives
cancel the record in order to permanently delete it
How long can someone act as an authorised representative?
Status as an authorised representative ends when:
the person you represent starts to manage their own record
the person turns 14 years old (in the case of a child’s My Health Record)
you no longer have legal authority or parental responsibility, such as through court action
you have reached the end date of your legal authority
How to apply to become an authorised representative
You can be appointed as an authorised representative based on your relationship to the person you are representing, their age, whether they have a record, and whether they have the capacity to manage it.
Send your application form and copies of your supporting evidence to:
My Health Record Program
GPO Box 9942
SYDNEY NSW 2001
What supporting information is required?
To become an authorised representative, you will need the following:
written advice from a medical practitioner or psychologist to show the person lacks the capacity to manage their own record
your authority to act on behalf of the person (further details below)
the person’s identity details such as name, date of birth and Medicare number
your identity details such as name, date of birth and Medicare number
What documents can be used to prove parental authority?
the child’s birth certificate
your Medicare card, which shows your name and your child’s name
an order from an Australian court or tribunal that shows you are the child's parent
To demonstrate other forms of authority, you can show:
enduring guardianship or guardianship order
enduring power of attorney
statutory declaration outlining your relationship to the person and declaring that, to the best of your knowledge, there is no other person with parental responsibility or legal authority to act on their behalf (Please note: your application may be stopped or not granted if someone with more responsibility or legal authority exists.)
Already an authorised representative? See how to access a record
Select the record of the person for whom you are an authorised representative.
You may be required to verify your identity when accessing a My Health Record as an authorised representative.
Cancel a record as an authorised representative
Authorised representatives can cancel the record of the person they are legally responsible for. When it's cancelled, the information in the record, including any backups, will be permanently deleted from the system.
If there is more than one authorised representative for a My Health Record, all authorised representatives are given the opportunity to review the decision before the record is permanently deleted. During this time the record will be suspended.
Nominated representatives, including full access representatives, cannot cancel a My Health Record on behalf of someone else.
Remove yourself as an authorised representative
If you no longer wish to be an authorised representative, you can remove yourself from their record. However, please consider the impact this could have on the person.
If they no longer have an authorised representative and need one because they are under the age of 14 or they are an adult who lacks the capacity to manage their own record, their record may be cancelled.
If your personal situation has changed and you need help to manage your authorised representative status, please call the help line on 1800 723 471.
How to remove yourself as an authorised representative
Select the record you want to remove yourself from.
Select Privacy and Access.
Select My Representatives.
Find your name on the list of people that have access to the person’s My Health Record.
Select Manage Access near your name.
Select Remove Access.
If you need help to remove yourself as an authorised representative, please call the help line on 1800 723 471.
Re-register for a new My Health Record
Even if a record is permanently deleted, you or the person you represent can re-register for a new one in the future. If a record has been canceled, all stored information including any backups will be permanently deleted from the system. Deleted information cannot be recovered.