Step 1. Create a myGov account or sign in to your existing myGov account and link your record
You need to have a myGov account to access your My Health Record. myGov is a secure way to access Australian Government services online.
- Go to the myGov sign in page.
- If you don’t have a myGov account, select Create an account and follow the steps to register. If you already have a myGov account, sign in with your username and password.
Having trouble setting up myGov?
If you're having trouble setting up a myGov account, call the myGov helpdesk on 13 23 07, select option 1.
From outside Australia, call the helpdesk on +61 1300 1MYGOV (1300 169 468), select option 1.
The myGov helpdesk is open during local Australian time zones, from:
Monday - Friday 7am to 10pm
Saturday - Sunday 10am to 5pm
- Once you have signed in to myGov, scroll to My Health Record from the Link a service list. Then select the Link button for My Health Record.
Step 2. Verify your identity
Once you have linked your record in your myGov account, you will need to verify your identity. You can use details from Medicare.
If you're not eligible for Medicare, you can still get a My Health Record.
To verify your identity using your Medicare details, you may need information such as:
- your Medicare card
- the BSB and bank account number that your Medicare benefits are paid into (if you've arranged this with Medicare)
- your address as recorded by Medicare
- information about your last doctor's visit.
You need to answer the questions correctly to pass the identity check. If you don’t know the answer to a question, you can skip that question and try the next one.
If you are not able to prove your identity online or would prefer to speak to someone in person, call the helpline on 1800 723 471.
A helpline representative will give or send you a code, known as an identity verification code, so you can link your myGov account to your My Health Record.
Step 3. Set up your My Health Record
After you verify your identity, you will see a Welcome to My Health Record screen. Remember, the first time you log into My Health Record, there may not be much information in it.
To start setting up your record
Open your record by selecting the box with your name on the welcome screen. Start with these steps to set your preferences.
- Decide if you want to add Medicare information such as visits to your doctor, prescriptions information, immunisations and your organ donor decisions
- Add your emergency contact/s
- Add any allergies or adverse reactions and medicines to your personal health summary
- Set an access code if you want to control who can see your health information
- Choose to receive notifications when someone accesses your record
Next time you see your GP, nurse or specialist, remember to ask them to upload a summary of your visit to your My Health Record.