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Set up your record online

For secure and convenient access to your health information anywhere, anytime.

Helpful resources

Get help to register for a record

A healthcare provider can help you to register for a My Health Record. This is called 'assisted registration'.

The healthcare provider will need to obtain your consent before helping you register.

Essential information about assisted registration (PDF, 156.94 KB)

View your record using an app

If you have a My Health Record and are set up for online access, you have the option of using a mobile app. Mobile apps are a secure and simple way to access your details.

Learn more about accessing your record via a mobile app.

Simple security tips

Information held in the My Health Record system is protected by a range of system-wide security controls.

In addition there are a few things you can do to further protect your information.

Learn how to protect your health information.

Information for people with intellectual disability

The Council for Intellectual Disability (CID) produced this booklet in partnership with the Australian Digital Health Agency to support people with intellectual disability and their carers to set up and to use their My Health Record.

Download: My Health Record information for people with intellectual disability (PDF, 3.57 MB)

Follow the steps below to set up your record online.  

If you’re trying to set up the my health app and haven’t accessed My Health Record before, follow all 3 steps below before setting up my health

If you’re not eligible for Medicare or Department of Veterans’ Affairs (DVA) benefits, find out how to set up a record without Medicare or DVA benefits.

Step 1. Link My Health Record to myGov

To access My Health Record, you need a myGov account. myGov is a secure way to access Australian Government services online.

  1. Sign in to myGov

    If you don’t have a myGov account, select Create account and follow the steps to create an account.

    Having trouble setting up myGov?

    If you're having trouble setting up a myGov account, call the myGov helpdesk:

    - from within Australia on 13 23 07, select option 1.
    - from outside Australia on +61 1300 1MYGOV (1300 169 468), select option 1.

    The myGov helpdesk is available at the following times:
    Monday - Friday 7am to 10pm
    Saturday - Sunday 10am to 5pm

    myGov
  2. Select view and link services.
     
  3. Select Link on the My Health Record tile.

Step 2. Verify your identity

My Health Record uses details from Medicare to verify your identify. Linking to My Health Record is easier if you’ve already linked Medicare to myGov. If Medicare is linked, it will be listed under Your linked services

I’ve linked Medicare to myGov

If you’ve already linked Medicare to myGov, we’ll use your Medicare details to verify you. Go to Step 3.

Note: If Medicare is already linked to your myGov account and you’re still having trouble linking to My Health Record, unlink the My Health Record service then link it again.  

I haven’t linked Medicare to myGov

You will be asked how you want to link My Health Record. You can choose to use your Medicare record or an access code, if you have one. Follow the prompts to continue.

Note: If you choose ‘Use my Medicare record’ you may need:

  • your Medicare card number
  • the BSB and bank account number that your Medicare benefits are paid into (if you've arranged this with Medicare)
  • your address as recorded by Medicare
  • information about your last doctor's visit.

You need to answer the questions correctly to pass the identity check. If you don’t know the answer to a question, you can skip that question and try the next one.

If you prefer to speak to someone to verify your identity, call the help line on 1800 723 471

 

Step 3. Access and set up My Health Record

At the Welcome to My Health Record screen, select the record you want to access. 

Follow these steps to set up your record.

The first time you sign into My Health Record, there may not be much information in it. Next time you see your GP, nurse or specialist, remember to ask them to upload a summary of your visit to your My Health Record.

       

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