Set up your record online
For secure and convenient access to your health information anywhere, anytime.
Follow the steps below to set up your record online.
If you’re trying to set up the my health app and haven’t accessed My Health Record before, follow all 3 steps below before setting up my health.
If you’re not eligible for Medicare or Department of Veterans’ Affairs (DVA) benefits, find out how to set up a record without Medicare or DVA benefits.
Step 1. Link My Health Record to myGov
To access My Health Record, you need a myGov account. myGov is a secure way to access Australian Government services online.
- Sign in to myGov
If you don’t have a myGov account, select Create account and follow the steps to create an account.
myGovHaving trouble setting up myGov?
If you're having trouble setting up a myGov account, call the myGov helpdesk:
- from within Australia on 13 23 07, select option 1.
- from outside Australia on +61 1300 1MYGOV (1300 169 468), select option 1.The myGov helpdesk is available at the following times:
Monday - Friday 7am to 10pm
Saturday - Sunday 10am to 5pm - Select view and link services.
- Select Link on the My Health Record tile.
Step 2. Verify your identity
My Health Record uses details from Medicare to verify your identify. Linking to My Health Record is easier if you’ve already linked Medicare to myGov. If Medicare is linked, it will be listed under Your linked services.
I’ve linked Medicare to myGov
I’ve linked Medicare to myGov
If you’ve already linked Medicare to myGov, we’ll use your Medicare details to verify you. Go to Step 3.
Note: If Medicare is already linked to your myGov account and you’re still having trouble linking to My Health Record, unlink the My Health Record service then link it again.
I haven’t linked Medicare to myGov
I haven’t linked Medicare to myGov
You will be asked how you want to link My Health Record. You can choose to use your Medicare record or an access code, if you have one. Follow the prompts to continue.
Note: If you choose ‘Use my Medicare record’ you may need:
- your Medicare card number
- the BSB and bank account number that your Medicare benefits are paid into (if you've arranged this with Medicare)
- your address as recorded by Medicare
- information about your last doctor's visit.
You need to answer the questions correctly to pass the identity check. If you don’t know the answer to a question, you can skip that question and try the next one.
If you prefer to speak to someone to verify your identity, call the help line on 1800 723 471.
Step 3. Access and set up My Health Record
At the Welcome to My Health Record screen, select the record you want to access.
Follow these steps to set up your record.
- Choose the Medicare information you want included in your record, such as visits to your doctor, prescriptions information, immunisations and your organ donor decisions
- Check your profile details and update if needed
- Add your emergency contacts
- Add any allergies or adverse reactions and medicines to your personal health summary
- Set an access code if you want to control who can see your health information
- Choose to receive notifications when someone accesses your record
The first time you sign into My Health Record, there may not be much information in it. Next time you see your GP, nurse or specialist, remember to ask them to upload a summary of your visit to your My Health Record.