How to access My Health Record

The quickest way to access your record is to link Medicare in myGov first.

Find out how to view My Health Record using my health app

Before accessing my health app, make sure your My Health Record is linked in myGov first

Learn more

Helpful resources

View your record using an app

If you have a My Health Record and are set up for online access, you have the option of using a mobile app. Mobile apps are a secure and simple way to access your details.

Learn more about accessing your record via a mobile app.

Simple security tips

Information held in the My Health Record system is protected by a range of system-wide security controls.

In addition, there are a few things you can do to further protect your information.

Learn how to protect your health information.

Information for people with intellectual disability

The Council for Intellectual Disability (CID) produced this booklet in partnership with the Australian Digital Health Agency to support people with intellectual disability and their carers to set up and to use their My Health Record.

Download: My Health Record information for people with intellectual disability (PDF, 3.57 MB)

Frequently asked questions

Proof of COVID-19 vaccination

Getting proof of your vaccinations from My Health Record

Follow the steps below to set up your record online.

Step 1. Link My Health Record to myGov

To access My Health Record, you need a myGov account. myGov is a secure way to access Australian Government services online.

Having trouble setting up myGov?

If you're having trouble setting up a myGov account, call the myGov helpdesk:

- from within Australia on 13 23 07, select option 1.
- from outside Australia on +61 1300 1MYGOV (+61 1300 169 468), select option 1.

The myGov helpdesk is available at the following times:
Monday - Friday 7am to 10pm AEST
Saturday - Sunday 10am to 5pm AEST

myGov
Select view and link services.
Select Link on the My Health Record tile.

Step 2. Verify your identity

My Health Record uses details from Medicare to verify your identity. Linking to My Health Record is easier if you’ve already linked Medicare to myGov. If Medicare is linked, it will be listed under linked services.

I’ve linked Medicare to myGov

If you’ve already linked Medicare to myGov, we’ll use your Medicare details to verify you. Go to Step 3.

Note: If Medicare is already linked to your myGov account and you’re still having trouble linking to My Health Record, unlink the My Health Record service then link it again. Alternatively, call the My Health Record help line on 1800 723 471 and speak with a representative to verify your identity.

I haven’t linked Medicare to myGov

You'll be asked how you want to link My Health Record. You can choose to use your Medicare record or an access code, if you have one. Follow the prompts to continue.

You'll need your Medicare card number and to answer some questions specific to you.

You'll need to answer the questions correctly to pass the identity check. If you don’t know the answer to a question, you can skip that question and try the next one.

If you prefer to speak to someone to verify your identity, call the help line on 1800 723 471.

Step 3. Access and check your security settings

At the Welcome to My Health Record screen, select the record you want to access.

Follow these steps to access your record.

Choose the Medicare information you want included in your record, such as visits to your doctor, prescriptions information, immunisations and your organ donor decisions.
Check your profile details and update if needed. Note: information provided by Services Australia cannot be edited in My Health Record. To change these details, please contact Services Australia on 132 011.
Add emergency contacts, next of kin and carer details.
Add any allergies or adverse reactions and medicines to your personal health summary.
Choose when to receive notifications, such as when someone accesses your record.

If you want to control who can see your health information, you can:

set a record access code to control which healthcare organisations can access your record
set a Limited Document Access Code to control access to your restricted documents.

The first time you sign into My Health Record, there may not be much information in it. Next time you see your GP, nurse or specialist, remember to ask them to upload a summary of your visit to My Health Record.

Online learning module

We have an online learning module to help you get started with My Health Record.

Access the online learning module

Useful links

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