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How to set up and access your record online

For secure and convenient access to your health information anywhere, anytime.

Hints and tips

Get help to register for a record

A healthcare provider can help you to register for a My Health Record. This is called 'assisted registration'.

The healthcare provider will need to obtain your consent before helping you register.

Learn more about assisted registration.

View your record using an app

If you have a My Health Record and are set up for online access, you have the option of using a mobile app. Mobile apps are a secure and simple way to access your details.

Learn more about accessing your record via a mobile app.

Simple security tips

Information held in the My Health Record system is protected by a range of system-wide security controls.

In addition there are a few things you can do to further protect your information. 

Learn how to protect your health information.

Step 1

Create a myGov account or sign in to your existing myGov account and link your record

You need to have a myGov account to access your My Health Record. myGov is a secure way to access Australian Government services online.

Sign in or register for myGov here

  1. Go to the myGov sign in page.
  2. If you don’t have a myGov account, select ‘Create an account’ and follow the steps to register. If you already have a myGov account, sign in with your username and password.
  3. Once you have signed in to myGov, scroll to ‘My Health Record’ from the ‘Link a service’ list. Then select the ‘Link’ button for My Health Record.

Step 2

Verify your identity

Once you have linked your record in your myGov account, you will need to verify your identity. You can use details from Medicare.

To verify your identity using your Medicare details, you may need information such as:

  • your Medicare card
  • the BSB and bank account number that your Medicare benefits are paid into (if you've arranged this with Medicare)
  • your address as recorded by Medicare
  • information about your last doctor's visit.

You need to answer the questions correctly to pass the identity check. If you don’t know the answer to a question, you can skip that question and try the next one.

If you are not able to prove your identity online or would prefer to speak to someone in person, call the helpline on 1800 723 471.

A helpline representative will give or send you a code, known as an identity verification code, so you can link your myGov account to your My Health Record.

Step 3

Set up your My Health Record

After you verify your identity, you will see a ‘Welcome to My Health Record’ screen. Remember, the first time you log into My Health Record, there may not be much information in it.

To start setting up your record

Open your record by selecting the box with your name on the welcome screen. Start with these steps to set your preferences.

  • Decide if you want to add Medicare information such as visits to your doctor, prescriptions information, immunisations and your organ donor decisions.
  • Add your emergency contact/s.
  • Add any allergies or adverse reactions and medicines to your personal health summary.
  • Set an access code if you want to control who can see your health information.
  • Choose to receive notifications when someone accesses your record.

Next time you see your GP, nurse or specialist, remember to ask them to upload a summary of your visit to your My Health Record.