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Frequently asked questions

 

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Linking My Health Record in myGov

How do I set up and access My Health Record?

You need to link My Health Record in myGov and then verify your identity. Find out more.

Tip: My Health Record uses details from Medicare to verify your identify. If you haven’t yet linked Medicare, you can do that first. It will then be easier to link and access My Health Record.

I can't link My Health Record from myGov. What should I do?

We use details from Medicare to verify your identity when you link your My Health Record.

If you have a Medicare online account and it is already linked in myGov, you don’t need to answer any further identity questions when you link to My Health Record.

Tick this box when linking your My Health Record

Screenshot: Medicare online account


If you don’t have a Medicare online account or don’t want to link it in myGov, we will ask about your Medicare details when you link your My Health Record. This helps us verify your identity.

 We may ask questions about:

  • your Medicare card
  • bank account details registered with Medicare
  • Medicare claiming history (details of your last visit to your doctor, such as date of visit, location of medical practice, name of your doctor)

Your answers must match the details stored by Medicare.

If you’re not sure of these details, you can phone Medicare on 132 011 (7 days a week, 24 hours a day) before you link to your My Health Record.  

Medicare can also help you register for a Medicare online account and give you a linking code to link your myGov account to Medicare.

How do I link My Health Record if I am not eligible for Medicare?

If you applied for a My Health Record and have received your identity verification code, you need to link your My Health Record to your myGov account to access your record online.

See step 3 on this page to find out how to link your record in myGov​​​​​​

Getting proof of my COVID-19 vaccinations

What documents provide proof of vaccination? 

There are two documents that provide proof of vaccination:

  • An immunisation history statement shows all the immunisations you’ve had that are on the Australian Immunisation Register (AIR), including COVID-19 vaccinations.
  • A COVID-19 digital certificate shows only your COVID-19 vaccinations. You can get your digital certificate after you’ve had all required doses of a vaccine approved for use in Australia.

Your vaccination provider must report your vaccination information to the Australian Immunisation Register before you can get an immunisation history statement or a COVID-19 digital certificate.

How do I get my COVID-19 digital certificate or immunisation history statement? 

You can get a COVID-19 digital certificate once you’ve had all required COVID-19 vaccine doses in the required timeframe, and they’ve been uploaded to the Australian Immunisation Register (AIR). The digital certificate only shows COVID-19 vaccines approved for use in Australia. 

Your vaccination provider must report your vaccination information to the Australian Immunisation Register before you can get a COVID-19 digital certificate. 

I have a My Health Record

If you already have a My Health Record, you can get your COVID-19 digital certificate or immunisation history statement from your record.  

Find out how to get proof of vaccination from My Health Record.

I have Medicare online or the Medicare Express Plus app

If you have a Medicare card, or get a DVA pension or benefit, you can get your COVID-19 digital certificate or immunisation history statement through Medicare online (if you have an account) or the Express Plus Medicare mobile app.

Find out more about getting proof of vaccination on Services Australia website.

I’m not eligible for Medicare

If you don’t have a Medicare card, and don’t receive a DVA pension or benefit, you’ll need to get an individual healthcare identifier (IHI) before you can get proof of vaccination online. Find out how to apply for an IHI online.

Once you have your IHI, you can get your COVID-19 digital certificate or immunisation history statement through the Individual Healthcare Identifier service in myGov. 

Find out more about how to get your proof of vaccination.

I can’t get proof of my COVID-19 vaccination online

If you can’t get proof of your COVID-19 vaccinations online, you can call the Australian Immunisation Register on 1800 653 809 (Monday to Friday 8 am to 5 pm) and ask them to send your immunisation history statement to you. It can take up to 14 days to arrive in the post.

I’ve had a COVID-19 vaccination. Why isn't it on my immunisation history statement?

It can take a few days for new vaccinations to appear on your immunisation history statement. If you have received one or both of your COVID-19 vaccinations and it is not appearing on your statement, please check again in a few days. 

If they are still not appearing after a few days and your vaccination provider has sent the details to the Australian Immunisation Register (AIR), call the Australian Immunisation Register general enquiries line on 1800 653 809 (Monday to Friday 8 am to 5 pm).

Your COVID-19 digital certificate will be available after you have received all required doses of a COVID-19 vaccine approved for use in Australia, and the details have been reported to the AIR.

How do I add my COVID-19 digital certificate to my digital wallet?

You can add your COVID-19 digital certificate to your digital wallet from the:  

  • Express Plus Medicare mobile app 
  • Medicare online account through myGov  
  • Individual Healthcare Identifiers service (IHI service) through myGov. 

Find out how to add your COVID-19 digital certificate to a digital wallet.

You cannot currently add to a digital wallet from My Health Record. 

I've had both COVID-19 vaccinations but can’t get my COVID-19 digital certificate. What can I do?

You’ll be able to see your COVID-19 digital certificate after you’ve had all required doses of an approved COVID-19 vaccine.

Your vaccination provider needs to add all your doses to the Australian Immunisation Register before you can see your certificate.

Your digital certificate is issued by the Australian Immunisation Register and made available through various online channels, including your My Health Record.

If you can’t access your COVID-19 digital certificate, contact the Australian Immunisation Register general enquiries line on 1800 653 809.

For more information, visit servicesaustralia.gov.au/covidvaccineproof 

How do I get proof of all my vaccinations?

You can get an immunisation history statement that shows all the vaccinations you’ve had that are recorded on the Australian Immunisation Register (AIR). It also shows your immunisation status for any COVID-19 vaccinations you’ve had.

Your vaccination provider needs to report your vaccination information to the AIR before it will appear on your statement.

I have a My Health Record

If you have a My Health Record, you can get your immunisation history statement by logging into your record. See Getting proof of your vaccinations from My Health Record for more information.

I don’t have a My Health Record

See how to get proof of your covid-19 vaccinations for more information on how to get your immunisation history statement.

I can’t get proof of my COVID-19 vaccination online

If you can’t get proof of your COVID-19 vaccinations online, you can call the Australian Immunisation Register on 1800 653 809 (Monday to Friday 8 am to 5 pm) and ask them to send your immunisation history statement to you. It can take up to 14 days to arrive in the post.

What do I do if a COVID-19 vaccination or other immunisation information is incomplete or missing from My Health Record?

If you’ve had a vaccination and it’s not appearing in your My Health Record, first check your Medicare Information Settings.

From the Profile & Settings tab, select Medicare Information Settings.

Make sure ‘Yes’ is selected for ‘All information about immunisations recorded on the Australian Immunisation Register (AIR)’. See Getting proof of your vaccinations from My Health Record for help on how to do this.

If your AIR setting is set to ‘Yes’, your vaccination provider may not yet have sent the information to AIR. Your vaccination provider needs to report your vaccination information to the AIR before it will appear in your My Health Record. This can take a few days.

If your vaccination provider has sent your vaccination information to AIR and this information is not appearing in your My Health Record, call the Australian Immunisation Register general enquiries line on 1800 653 809 (Monday to Friday 8 am to 5 pm).

If the information is appearing in your Medicare Online account but not in your My Health Record, and your Medicare Information Settings for AIR are set to ‘Yes’, call the My Health Record helpline on 1800 723 471 (24 hours, 7 days a week).

I’m not eligible for Medicare. Do I need a My Health Record to get proof of my COVID-19 vaccinations?

If you’re not eligible for Medicare, you can get proof of your vaccinations online in a couple of ways. You need to have an Individual Healthcare Identifier (IHI) to get proof online.

I have an Individual Healthcare Identifier (IHI)

If you have an Individual Healthcare Identifier (IHI), the easiest way to get proof of your vaccinations online is by creating a myGov account and linking to the Individual Healthcare Identifier service.

See how to get proof of your vaccination.

I don’t have an Individual Healthcare Identifier (IHI)

If you don’t have an Individual Healthcare Identifier, you can apply for one online. See How to get an IHI for more information.

Once you have your IHI, the easiest way to get proof of your vaccinations online is by creating a myGov account and linking to the Individual Healthcare Identifier service.

See how to get proof of your vaccination.

I want to get proof of my vaccination from My Health Record

If you have an IHI you can register for a My Health Record. This can take up to 10 days after you have submitted the forms (or longer, in times of high demand). You can then get proof of your vaccinations from your record.

See Getting proof of your vaccinations from My Health Record or for more information on how to find this information once you have a record.

I can’t get proof of my COVID-19 vaccination online

If you can’t get proof of your COVID-19 vaccinations online, you can call the Australian Immunisation Register on 1800 653 809 (Monday to Friday 8 am to 5 pm) and ask them to send your immunisation history statement to you. It can take up to 14 days to arrive in the post.

I am a DVA cardholder and don’t use Medicare. How can I get proof of my vaccinations from My Health Record?

If you haven’t accessed your My Health Record before, you need an access code to link your myGov account to your My Health Record.

Call the Help line on 1800 723 471 (24 hours, 7 days a week) who will verify your identity and give you an access code (also called an Identity Verification Code).

Once you have linked your myGov account to your My Health Record, you can get your proof of vaccination from your record.

I can’t get proof of vaccinations online because my name or date of birth in my Australian Immunisation Register record are wrong. How can I update this?

The Australian Immunisation Register uses details from your Medicare record. If these details are wrong, you can contact Medicare to get them updated. Find out how to update personal details with Medicare. If you’re not eligible for Medicare and need to update your details, you can call the Australian Immunisation Register on 1800 653809.

I received vaccinations overseas. Will they show up in My Health Record?

The Therapeutic Goods Administration (TGA) and Department of Health decide which COVID-19 vaccine brands given overseas are recognised in Australia and can be recorded on the Australian Immunisation Register (AIR).

Find out which COVID-19 vaccines are approved for use in Australia and how to get a COVID-19 vaccination received overseas added to the AIR here.

If you’ve received other immunisations overseas that are not COVID-19 vaccines, you may be able to have these vaccinations added to the Australian Immunisation Register (AIR).

How to add immunisations you’ve had overseas to the Australian Immunisation Register

Why do I get a ‘Blocked plug in’ error when I try to download proof of vaccinations from My Health Record?

Check that you are using a device and browser compatible with the My Health Record system. 
See the list of devices, operating systems and/or web browsers that are supported by My Health Record.

Set up and access My Health Record

I’ve applied for a My Health Record and want to find out the progress of my application.

We are currently receiving a high volume of applications and it is taking longer than usual to process them.

Once your My Health Record application form has been processed you will be sent a letter to the address you have registered with Medicare (or the Healthcare Identifiers Service) advising your registration has been successful. The letter will contain an Identity Verification Code which you need to access your My Health Record online.

If you need proof of your vaccinations, there are other ways to get this information, which may be quicker.

More information on how to get proof of your vaccinations.

My name, date of birth, sex or address details are wrong in My Health Record. How do I update them?

These details in My Health Record come from Medicare. If they are wrong, you’ll need to update them in your Medicare record. These updated details will then show in your My Health Record.
If you have a Medicare online account, you can update some of your details online. 
Find out how to update personal details with Medicare.

I want to manage a My Health Record for someone else. How do I do this?

An authorised representative can be appointed to manage the My Health Record of someone who is not able to make decisions for themselves. This could be a child under 14 years or someone 14 years and over, who lacks capacity to make their own decisions. 

You will need to provide supporting evidence of your authority to act on behalf of your dependant.

More information about authorised representatives and applying to become an authorised representative

If the person is over 14 and has capacity to make their own decisions, but needs help to manage their My Health Record, they can choose to appoint someone to be a nominated representative for their record. A nominated representative might be a family member, close friend, or carer.

More information about nominated representatives

How can I cancel my My Health Record?

If you have a My Health Record and decide you no longer want it, you can cancel it at any time. You can cancel your My Health Record online or by completing a cancellation form.

When you cancel your record, the information in your record, including any backups, is permanently deleted from the system.

Before cancelling your My Health Record, you should consider the many benefits of having a My Health Record, including giving participating doctors, hospitals and other healthcare providers access to information such as allergies, medicines you’re taking, medical conditions and pathology tests to help them give you the best possible care.

Find out about the benefits of My Health Record and how to cancel your record​​​​​​

Where can I find a list of healthcare providers who are participating in My Health Record?

View and edit documents in My Health Record

I’ve logged in to My Health Record for the first time. Where is my historical medical information?

The first time you log into your My Health Record there may be little or no information in it. Your medical history won’t be automatically included in your record.

The next time you visit your GP, ask them to prepare a shared health summary and upload it to your record. This summary can capture any of your important health information, such as previous medical conditions or diagnoses, treatments, medications and allergies and adverse reactions, and results from tests or scans that can then be shared with your other treating healthcare providers including specialists and hospital staff.

The shared health summary can be prepared from your GP's computer if they have compatible software and are registered to connect to the My Health Record system.

More information about talking to your doctor

You can also add up to two years of Medicare information to your My Health Record, which can include medicines dispensed to you and immunisations you’ve received.

Find out what types of Medicare information you can include

You can add emergency contacts, a personal health summary, personal health notes, and advance care planning information to your My Health Record.

More information about adding and managing information in your record

I’ve recently had blood tests or diagnostic images such as X-rays. Will these be uploaded to My Health Record?

When you have a pathology test or diagnostic image taken, you can ask the provider if they are connected to My Health Record. See a list of participating pathology and diagnostic imaging providers.

Some pathology labs will only upload to your My Health Record if the request was sent from your healthcare provider using an e-request that contains your Individual Healthcare Identifier (IHI). Speak to the healthcare provider ordering your tests and ask them if they are using e-requesting. Find out more about e-requesting

Is it mandatory for healthcare providers to participate in the My Health Record system?

It is not mandatory for healthcare providers to participate in the My Health Record system. However, most GPs, hospitals and an increasing number of pathology and diagnostic imaging providers are now connected, and healthcare providers’ use of the system continues to grow.

The Australian Digital Health Agency and our delivery partners are currently providing targeted education sessions and registration assistance to specialists and allied health providers. We continue to work across the health sector to support increased participation.

We encourage you to talk to your GP and other treating healthcare providers and ask them to upload any new and important information to your record.

Why can’t my healthcare provider see my immunisations information in my My Health Record?

If your healthcare provider can’t see your immunisations information in your My Health Record, first check your Medicare Information Settings (under Profile & Settings). Make sure ‘Yes’ is selected for ‘All information about immunisations recorded on the Australian Immunisation Register (AIR). See Getting proof of your vaccinations from My Health Record for help on how to do this.

If your AIR setting is set to ‘Yes’, you may have restricted who can access your immunisation information. Only healthcare providers and representatives with ‘Restricted Access’ can view restricted documents.

To check what level of access is set for your immunisations information, from the Privacy & Access tab select Manage My Document Access. Check the access level and change if needed. More information about managing access to your documents.

You can manage your healthcare providers organisations’ access levels by selecting ‘My Healthcare Organisations’ (under Privacy & Access). 

Can I upload my own medical reports to My Health Record for my healthcare providers to see?

The My Health Record system does not allow users to upload their own documents to their My Health Record, other than advance care planning documents.

You can add some of your own information to keep track of your personal health details.

Personal health summaries allow you to share important information such as allergies, medications, and adverse reactions with your healthcare providers.

Personal health notes can act as a diary capturing personal observations about your own health, or over the counter medicines you have been taking. Personal health notes are private and cannot be seen by your healthcare providers.

Find out how to add a personal health summary or a personal health note
 

Electronic prescriptions

I accidentally deleted the SMS with my token. How can I get access to my electronic prescription?

If you accidentally deleted the SMS or email with your electronic prescription token, you can ask for it to be resent. For original prescriptions, contact the prescriber. For repeats, contact the pharmacy that issued the repeat.

You may be able to manage your electronic prescriptions through a mobile app. Ask your pharmacy if they are connected to any of these apps or recommend one.

You can also register for an active script list. This lets your chosen provider access your active electronic prescriptions, even if you don’t have a token. Find out more about active script

Getting proof of your vaccinations from My Health Record

Getting proof of your vaccinations from My Health Record

How to set up and access your record online

How to set up and access your record online

Access or view My Health Record information

Your health is in your hands