Administration officer

 

Samantha, is an administrative officer with eight years of experience at a public hospital. She provides essential administrative services and supports the clinical team.

She manages patient records, ensuring clinical staff have easy access to information. Her efficiency supports the clinical team in delivering high quality patient care.

Scenario

As an administration officer, I want to easily access systems including Billing Systems, Enterprise Scheduling and Health Information Exchange (HIE) systems to enable enhanced management of patient data and clinical information so I can effectively support clinicians to provide better care and improve the patient experience.

Acceptance criteria

1. Data accessibility

• The system should be able to provide all relevant data, both clinical and non-clinical, without the need to navigate multiple system pages.
• I should be able to store, access and print any medical information from one system without needing to log into other systems to retrieve it.
• Patient data should be accessible across multiple organisation-issued platforms, including desktops, iPads and mobile phones.

2. Reporting and analytics

• I need to be able to configure and run reports on all clinical and patient activities
• I need to be able to generate real-time reports for different stakeholders within the organisation.

3. Compliance

• The system should have a clear audit trail for all activities performed within the application
• Audit logs can be easily generated and customised to meet specific reporting requirements.