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Aged Care Facility Manager

This content is draft for consultation. 

 

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Simone has dedicated her career in aged care, with the past 7 years spent as a facility manager.

She needs a system to ease governance and compliance tasks so she can focus on patient care and team support.

Scenario

As an aged care facility manager, I want to access critical patient data across multiple systems including Telehealth Services and Patient Administration System (PAS) in a timely manner. This will enable me to support my staff in providing quality care at my facility.

Acceptance criteria

1. Systems requirements

  • The system should allow me to see patient data such as medications, observations, activities and administrative tasks in one system.
  • I should be able to use my existing log in details to access the system, and have my user access preset to my role.
  • I need access to see all patient clinical and demographic data in one system and run reports at a patient or department level.

2. Governance and compliance

  • I should be able to configure and run reports to meet governance and compliance requirements detailing quality standards.
  • The system should provide a full audit trail for who has accessed, added, removed information and store these logs on requests, for example a coroner report.

3. Support

  • The system comes with clear processes and procedures for managing patient data and running reports.
  • Maintenance of system requires low resourcing and vendor support is offered for clients with minimal IT resources.

Consultation survey now open

The Procurement Guidelines Consultation Survey is now open until 31 August 2025 and we invite you to have your say. Your feedback is essential to ensuring the accuracy and completeness of existing content, identifying opportunities to enhance usability, improving user experience and suggesting additional content to maximise the value of the Guidelines.

Date last updated: 15 July 2025