Vendor

 

Brian is a business development manager overseeing the Australian region and is focused on boosting sales for his organisation’s system.

To gain a clearer understanding of his clients, Brian seeks insights into their procurement process, including their technical and non-technical needs. Additionally, he wants to ensure his solution can seamlessly integrate with other systems, helping him demonstrate how his product effectively fulfills client needs.

Scenario

As a vendor, I want to ensure my product meets all Standards for systems and technologies as well as National standards and specifications and State-based requirements, so that it can be used effectively by our customers so they can provide the best possible care for patients in Australia.

Acceptance criteria

1. Detailed information

• Detailed user requirements considering all roles within the organisation that will use our product.
• A list of technical requirements and functionalities that the client expects from our product.
• Access to a comprehensive list of state and commonwealth legislative standards and interoperability requirements to ensure that our product remains ‘fit-for-purpose’ in the Australian market.

2. Defined procurement process

• A clear approach and process for responding to standard request for quote (RFQ), allowing time to prepare a response to ensure alignment with how care is delivered in the region.
• Clear guidance that allows us to better prepare a response, where we only supply relevant and required information.
• A detailed outline that provides us a with a deeper understanding of how the client intends to use our product, enabling us to demonstrate its best application based on their specific requirements.

3. Interoperable technology

• Roadmap or details that help us to ensure our product is interoperable with relevant client or national systems.
• Client provides a clear understanding of the technology roadmap and any functionality that is still under development.