Import your HI Organisations from the HI Service

Follow the steps below if you have not made the Agency as a CSP and added your organisation’s HPI-O during the registration process.

Healthcare Identifier Organisations (HI Organisations) are organisations that have been imported from the Healthcare Identifiers Service (HI Service). When you register your organisation with Provider Connect Australia™ (PCA™) and link the Agency as a Contracted Service Provider (CSP) in the HI Service, PCA™ can search the HI Service on your behalf.

Once your PCA™ Healthcare Organisation registration has been approved and you've provided a HPI-O number for your organisation, HI Organisations will be automatically imported into PCA™, and will be displayed on both the Your organisations screen and on the Sub-organisations tab. Each HI Organisation can have its own set of locations, healthcare services, and practitioners.

Please note: The HPI-O number you provide must be the same one that you use to link the Agency as a CSP. Only HI Organisations linked to the same ABN as the Participating Organisation you registered, will be imported.

Summary of steps

  1. Log in to the PCA™ Portal and open your Participating Organisation.
  2. Click on the Edit details button.
  3. Select the checkbox We have made the Australian Digital Health Agency a Contracted Service Provider for the Healthcare Identifiers (HI) Service.
  4. Click on the Enter HPI-O button.
  5. Enter your organisation’s HPI-O then click on Validate.
  6. Once the HPI-O number is successfully validated, a success message displays, and the HPI-O number is added to organisation details.
  7. On the Participating Organisation screen, click on the Sub-organisations tab to view imported HI Organisations.
  8. If you have healthcare services in the National Healthcare Service Directory (NHSD) related to the imported HI Organisations, we suggest you start importing them into PCA™ so that you can easily maintain their details. Refer to section: Import services from NHSD.

Continue to next step: Add or update your Subsidiary Organisations from the ABR

Trade marks of the Australian Digital Health Agency:
Provider Connect Australia™, Helping healthcare providers stay connected™
Date last updated: 30 May 2025