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View and update profile details

Keep track of all your personal details and help give your healthcare providers a full picture of your care.

View your profile details

The Profile page allows you see your personal details, including your:

  • given name
  • family name
  • Individual Healthcare Identifier (IHI)
  • date of birth
  • age
  • sex
  • address (note that healthcare providers can’t see your address details)

This information is based on the details you have recorded with Medicare and can’t be edited within your record. 

If you need to change your personal details including your name, date of birth or address, contact Medicare on 132 011 or visit the Medicare website for more information. The information in your record will then be automatically updated.

For people under the age of 18, their address won’t be included in their My Health Record. Once they start to manage their record after the age of 14, their address will show.

How to access your profile

Getting started:

  1. Log in to your My Health Record through myGov.
  2. Select the record you want to access.
  3. Click the Profile & Settings tab in the top navigation menu.
  4. Select Profile from the drop-down list.

How to update your profile details

You can edit or change some personal details including:

  • contact number (note that healthcare providers can’t see your contact details)
  • Indigenous status
  • veteran and Australian Defence Force status

How to update your contact number

Getting started:

  1. Log in to your My Health Record through myGov.
  2. Select the record you want to update.
  3. Click the Profile & Settings tab and select Profile.
  4. Update your phone number in the Contact phone number field.
  5. Select Save.

Your contact number must be in one of these formats:

  • Australian mobile numbers – must start with 04: (e.g. 0400 000 000)
  • Australian landline numbers – must start with an area code: (e.g. 02 6000 0000)
  • Overseas numbers – must contain a country code: (e.g. +44 0000 000000)
  • Only contain numeric digits (0-9) and/or special characters: (e.g. (02) +6000 0000)
  • Norfolk Island - must start with are code: (e.g 6723 0000 000000)

How to update your Indigenous status

Getting started:

  1. Log in to your My Health Record through myGov.
  2. Select the record you want to update.
  3. Click the Profile & Settings tab and select Profile.
  4. Scroll to Indigenous Status; you can choose from: 
    • No
    • Yes, Aboriginal
    • Yes, Torres Strait Islander
    • Yes, both Aboriginal and Torres Strait Islander
    • Prefer not to answer
  5. Select Save.

How to update your veteran and Australian Defence Force status

Getting started:

  1. Log in to your My Health Record through myGov.
  2. Select the record you want to update.
  3. Click the Profile & Settings tab and select Profile.
  4. Scroll to Veteran and Australian Defence Force Status; you can choose from: 
    • No, I have never served in the ADF
    • Yes, and I have a DVA file number
    • Yes, but I do not have a DVA file number
    • Prefer not to answer
  5. Select Save.

Who can access your profile information

Your healthcare providers will be able to view your profile, except for your address and contact number. All nominated representatives will be able to view your profile.

Full access nominated representatives and authorised representatives will be able to change your Indigenous status, veteran and ADF status, contact number and preferred language and country of birth.

You can’t place extra privacy settings on information in your profile.

 

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