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Restrict access or remove documents in your record

Choose who can access your health information.

You're in control of your health information

Only healthcare provider organisations involved in your care, who are registered with us, are allowed to access your information. You can add extra privacy controls, so you can choose which healthcare organisations can access the individual documents in your record.

Extra privacy controls can include:

  • Restricting access to a document
  • Setting a Limited Document Access Code
  • Removing a document
  • Reinstating a document

Restrict access to a document

You can give healthcare providers organisations ‘Restricted Access’ in the 'Access by Healthcare Provider' section of your record and they will be able to see your documents without a Limited Document Access Code.

Documents that cannot have ‘Restricted Access’ include:

  • advanced care plans and custodian details
  • personal health summaries
  • shared health summaries

Healthcare providers organisation who have accessed your record before you set a code will continue to have access.

  1. Log in to My Health Record through myGov
  2. Select the record you want to change
  3. Click the Privacy & Access tab in the top navigation menu
  4. Select Manage My Document Access
  5. Scroll to Documents in your My Health Record
  6. Choose the document you want to change from the list and select Manage Access
  7. Choose your preferred access level 
  8. Make sure you have the correct document before you select Save.
  9. Once you select Save you will be prompted with a confirmation. Select Yes to confirm your changes. 

Set a Limited Document Access Code

You can give documents in your record ‘Restricted Access’ by adding a Limited Document Access Code, and only healthcare provider organisations that you have given the code to will be able to view them. Once they have used the code, they will be listed in your provider access list with ‘Restricted Access’ to your record.

Getting started:

  1. Log in to your My Health Record through myGov and select the record you want to access.
  2. Click the Privacy & Access tab in the top navigation menu.
  3. Select ‘Manage My Document Access.
  4. Provided you have set at least one document as Restricted, select Set Limited Document Access Code.
  5. On the next screen, set a 4 to 8 character code. This code cannot be the same as your Record Access Code. Make note of your code so you can give it to your healthcare providers.
  6. Re-enter the 4 to 8 character code to validate it. 
  7. Select Save.
  8. Select OK to set the code.

Note: if you wish to change or remove this LDAC, return to the ‘Document access settings’ section and select either ‘Update code’ or ‘Remove code’.

If you change your Limited Document Access Code you will need to provide this new code to any new healthcare providers who you allow to view your restricted documents. Healthcare provider organisations that already have 'Restricted Access' will not need the new code.

Forgotten your code?

You can view your code on the ‘Manage My Document Access’ page in your record and create a new code at any time.

A limited document access code lasts for three years. If the healthcare provider has not accessed your My Health Record for three years, you will need to give them your code to gain access.

Remove a document

  1. Log in to your My Health Record through myGov and select the record you want to access
  2. Select the Privacy & Access tab in the top navigation menu
  3. Select Manage My Document Access
  4. Scroll down to the Documents in your My Health Record section
  5. From the list of documents you can now see, select your document, then select Manage Access

Reinstate a document

  1. Log in to your My Health Record through myGov and select the record you want to access
  2. Click the Privacy & Access tab in the top navigation menu
  3. Select Manage My Document Access
  4. Scroll down to the Documents in your My Health Record section
  5. Search for the document you would like to reinstate
  6. Select the Reinstate link next to your document to unhide it
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