Incorrect or missing information

Support and other contact information available to you

If you believe that incorrect information has been uploaded to your record, or that information is missing - there are steps you can take to fix this.

Incorrect information

If you find incorrect information in your record, please contact the My Health Record help line as soon as possible on 1800 723 471 (option 1).

If the incorrect information is in a document uploaded by a healthcare provider (e.g. your GP), ask them to correct the document as soon as possible.

You should hide or remove the document from your record while the information is being corrected to manage any clinical safety risks.

Missing information

The first time you access your record, there may not be much information in it. We encourage you to talk to your GP and other treating healthcare providers and ask them to start uploading any new and important health information to your record.

If a document hasn’t been uploaded to your record as you expected, first check that your healthcare provider is connected and able to upload documents to the My Health Record system.

If they are, check the Advanced Settings in your My Health Record to make sure your record isn’t hidden from healthcare provider systems. 

Check your settings with My Health Record

  1. Log in to My Health Record through myGov
  2. Select the record you wish to update or check
  3. Select Privacy & Access from the navigation menu options
  4. Select Healthcare Organisations
  5. Scroll to the Healthcare Organisation Access list
  6. In the All Other Healthcare Providers section, select the Advanced Settings link
  7. On the Hide my record from all healthcare providers systems page, select Do not hide, then select Save

Check your settings with the 1800MEDICARE app

  1. Log in to the 1800MEDICARE app
  2. Select the record you wish to update
  3. Select the profile icon in the top right-hand corner of your screen
  4. Select Privacy and access
  5. Select Healthcare organisations
  6. Scroll down to the Set record visibility section and check if the toggle button is on or off
  7. Select the toggle to change your preference, but setting to off will ensure your record is not hidden

Contact the healthcare provider and ask them to upload the document to your record. Check that they have your correct Medicare card number and demographic details. These must match the details held by Medicare.

Note that if your healthcare provider is not yet connected to the My Health Record system, they won’t be able to access your record or upload documents.

If you believe that Medicare information is missing from your My Health Record, check your Medicare information settings.

If after following these steps, you believe that information is still missing from your record, call the My Health Record help line on 1800 723 471 (option 1).

Missing or incomplete immunisation details

If the information in your Immunisations page is empty or seems incomplete, check that you have chosen to include immunisations information in your record. You can check this in My Health Record.

To check in My Health Record

  1. Log in to My Health Record through myGov
  2. Select the record you wish to update or check
  3. Select Profile & settings from the navigation menu options
  4. Select Medicare Information Settings 
  5. Make sure Yes is selected for All information about immunisations recorded on the Australian Immunisation Register (AIR). Selecting Yes will also allow your healthcare providers to see your immunisation information

Incomplete proof of vaccination documents

There are two immunisation history statements available in My Health Record:

  • COVID-19 and influenza immunisation history statement – which shows all COVID-19 and flu vaccinations
  • Complete immunisation history statement which displays all vaccinations recorded on the Australian Immunisation Register (AIR), including National Immunisation Program (NIP) vaccines, COVID-19 and influenza vaccinations

It can take a few days for new vaccinations to show on your proof of vaccination documents. If you've recently had a vaccination and it's not showing on your immunisation history statement, please check again in a few days. 

If it's still not showing after a few days and you’ve checked that your vaccination provider has sent the details to the Australian Immunisation Register (AIR), call the Australian Immunisation Register general enquiries line on 1800 653 809 (Monday to Friday 8 am to 5 pm).

Matching Medicare information

Your personal details recorded in Medicare and those you give to your healthcare provider need to match so information can be uploaded to My Health Record.
If your healthcare provider is unable to match your personal details with those recorded in Medicare, your provider will not be able to access your record or upload documents.

If your details have changed and you need to update them, contact Medicare 132 011 or visit the Medicare website for more information.

Manage your Medicare information settings

You can choose to include all, some, or none of the following Medicare information:

  • Up to 2 years past MBS/DVA and PBS/RPBS claims information, where available all future MBS/DVA and PBS/RPBS claims information
  • all of your immunisations recorded on the Australian Immunisation Register
  • all of your organ/tissue donation decisions recorded on the Australian Organ Donor Register

To include information from these sources, select the Include available Medicare information checkbox when you first sign in to your record.

Update your Medicare information settings in My Health Record

To follow these steps, you will need to have My Health Record linked to your myGov account.

  1. Log in to My Health Record through myGov
  2. Select the record you wish to update or check
  3. Select Profile & settings from the navigation menu options
  4. Select Medicare Information Settings 
  5. On this page, for each item, select Yes if you want future information for the selected item included in your record, or select No if you do not want the information to display in your record
  6. Select Save

If you change your Medicare information settings, any MBS /DVA and PBS/RPBS claims information that has already been added to your record will remain visible in your record. You can remove documents and control who can see this information.

How to view your Medicare information in My Health Record

  1. Log in to My Health Record through myGov
  2. Select the record you wish to access 
  3. Select Documents in the top navigation menu
  4. Select Medicare Overview from the drop-down list
  5. Within this view you can see what information is available, you can also manage access of these documents