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My Health Record suspension

Find out if and when a suspended record can be accessed.

Access to a suspended My Health Record

A record may be suspended in certain situations. While it is suspended, you, your representatives and your healthcare providers won’t be able to access or add any new documents to it. However, in an emergency, a healthcare provider will be able to view the information in your record.

You will be notified if your record has been suspended.

Information in a suspended record

While it’s suspended, no changes can be made to the information or settings in your record.

Medicare and prescription and dispense documents will not be added from Medicare.  

Healthcare providers can only access a suspended record in an emergency.

A suspended record is different to a cancelled record. If a record is cancelled, all information is permanently deleted.

Accessing a record as an authorised or nominated representative

If you are an authorised or nominated representative and the record of the person you represent is suspended, you will not be able to access it.

You will be notified that the record is suspended when you log into My Health Record next. 

If your own My Health Record is suspended, you can still access a record for someone you represent.

Need support?

My Health Record help line: 1800 723 471 (option 1), available 24 hours a day, 7 days a week.

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